Experience

Joseph-Beth Booksellers

• Retail
• 1 - 100 Employee

• Customer Service & Sales Manager

  • Oct 2017 - Present

  Crestview Hills



Speedway

• General Manager

  • Nov 2015 - Oct 2017

  District 250, Florence, KY



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Nov 2014 - Sep 2015

  Florence, KY  Utilize my experience and communication in the daily operations and training of the Bakery, Café & Drive-thru staff.  Responsible for Opening Reports, Counting of safe and distribution of banks for each register, ensuring the deployment of personnel and that shifts are covered as acting Manager.  Certified in several of the operations to include Barista, Cash Register, and Bakery Opening, Store Opening, Drive-thru and other daily operations to ensure the best quality of service and… Show more  Utilize my experience and communication in the daily operations and training of the Bakery, Café & Drive-thru staff.  Responsible for Opening Reports, Counting of safe and distribution of banks for each register, ensuring the deployment of personnel and that shifts are covered as acting Manager.  Certified in several of the operations to include Barista, Cash Register, and Bakery Opening, Store Opening, Drive-thru and other daily operations to ensure the best quality of service and fulfill all the needs of our patrons, “Whatever it Takes”.  Trained in procedures for Rapid Pick-up, Phone in and Catering Orders.  Strong experience in Communication, Team Building and Customer Relations which results in Revenue Growth. Show less



Metropolitan Club

• Catering Sales Manager

  • Oct 2011 - Jul 2014

  Covington, KY  Experience in Event Sales, Marketing, Contracts, Coordination, Set-up and Execution of Events, Menu Planning and Follow-up for return business.  Obtained sales plans and goals through strategic planning by generation of leads and closing sales in a timely manner with prompt follow-up.  Strong communication with clients to ensure the best of service and fulfill future needs.  Strong in Customer Service, Sales, Marketing and Public Relations.  Ability to build teams to ensure… Show more  Experience in Event Sales, Marketing, Contracts, Coordination, Set-up and Execution of Events, Menu Planning and Follow-up for return business.  Obtained sales plans and goals through strategic planning by generation of leads and closing sales in a timely manner with prompt follow-up.  Strong communication with clients to ensure the best of service and fulfill future needs.  Strong in Customer Service, Sales, Marketing and Public Relations.  Ability to build teams to ensure the best quality of product and service.  Actively involved in networking groups to cultivate prospective clients. Show less



Boone County Public Library

• United States
• Libraries
• 1 - 100 Employee

• Circulation

  • Sep 2004 - Oct 2011

  Scheben Branch, Union KY  Provide efficient customer service at the public service desk.  Register new library customers and maintain customer accounts.  Answer questions regarding accounts, programs, services, library policies, procedures.  Assist customers/patrons with computer catalogue and finding the materials.  Train new employees.



Banker's Club / ClubCorp

• Private Event Director / Special Events

  • Sep 1996 - Dec 2001

  Cincinnati, Ohio ~Extensive experience in Banquet Sales, Contracts, Coordination, Set-up and Execution of Events, Menu Planning and Follow-up for return business. ~Corporate Events and meetings for top companies in Cincinnati, Ohio, i.e. Procter Gamble, Chiquita, Merrill Lynch, Firstar, CINergy, Cincinnati Bell, Fifth Third Bank, Arthur Andersen, Oppenheimer Funds, Sister City Munich Ambassadors, etc. ~Coordinated on an average of 20 weddings a year. ~Built strong relationships with outside vendors… Show more ~Extensive experience in Banquet Sales, Contracts, Coordination, Set-up and Execution of Events, Menu Planning and Follow-up for return business. ~Corporate Events and meetings for top companies in Cincinnati, Ohio, i.e. Procter Gamble, Chiquita, Merrill Lynch, Firstar, CINergy, Cincinnati Bell, Fifth Third Bank, Arthur Andersen, Oppenheimer Funds, Sister City Munich Ambassadors, etc. ~Coordinated on an average of 20 weddings a year. ~Built strong relationships with outside vendors, i.e. Musicians, Florists, Photographers, Bakeries, Audio-Visual, etc. ~Strong in Sales and Public Relations. Show less



Embassy Suites, RiverCenter

• Assistant Banquet Manager

  • Jul 1990 - Dec 1993

  ~Complete set-up and service of booked events. ~Scheduling staff, set-up, food and beverage service and billing of each event. ~Supervision of all service personnel during events, in range of 3-15 people. ~Follow up and review of events and procedures, maintaining communications with the event planner.