Experience

Due Drop Events Centre

• New Zealand
• Entertainment Providers
• 1 - 100 Employee

• General Manager Events

  • Jan 2019 - Present



Waipuna Hotel & Conference Centre

• New Zealand
• Hospitality
• 1 - 100 Employee

• Convention Sales Manager

  • May 2016 - Dec 2018

  Managed a team of 5 with overall responsibility for 21 function spaces across two venues. Combined event management and sales.Key responsibilities included:- Conducting site inspections and familiarisation visits across both venues- Exhibiting at industry tradeshows - Attending industry networking events including the annual CINZ Conference, Women in Events, Auckland Convention Bureau activities - Relationship management with key business events clients- Manage and develop a team with regular performance reviews and career planning.- Oversee all leads coming into the hotel and quoting or assigning as appropriate- Overall responsibility for client satisfaction and repeat business – maintaining high levels of customer service- Daily/weekly/monthly reporting and analysis of need periods, business on the books and market trends. Strong focus on revenue and growth.- Implement and monitor sales strategies to ensure function spaces are being utilised to their maximum potential.



Rendezvous Hotel Auckland

• New Zealand
• Hospitality
• 1 - 100 Employee

• Conference & Events Manager

  • Jun 2015 - May 2016

  Promoted twice during my time at the hotel, from Senior Coordinator to Executive and then to the Head of Department within six months of joining the team. Managed a team of two event coordinators and reported to the General Manager whilst working closely with the Director of Sales. Key responsibilities included- Conducting site inspections and hosting/managing client events- Attending industry tradeshows and networking events- Building relationships with key clients, industry colleagues and PCO’s- Managing and develop a team of two and monitor workloads- Responsible for quoting all large residential conference business and securing contracts- Event manage key conferences and clients as well as all weddings- Work closely with the wider TFE Hotels Sales Team to secure Australian business- Oversaw the installation of a new booking system (iVvy) to replace Opera

• Conference & Events Executive

  • Apr 2015 - Jun 2015

• Conference & Events Coordinator

  • Oct 2014 - Mar 2015



Heritage Hotels

• New Zealand
• Hospitality
• 100 - 200 Employee

• Conference & Events Coordinator

  • Feb 2012 - Sep 2014

  I was part of a small team of 3 looking after 11 function spaces at the Heritage Auckland, with the additional sole responsibility of coordinating all conferences and events at the CityLife Auckland. Key tasks and responsibilities include:• Coordinating conference business enquiries and bookings across both properties, ensuring the correct venue is chosen to best suit client requirements and to maximise conference revenue.• Preparing quotes and contracts within the Company deadlines, and liaising with the in-house AV team and external suppliers where needed.• Organising a range of events including weddings for up to 300 people, exhibitions, awards dinners, 3 – 4 day conferences, smaller executive meetings and private functions from initial enquiry through to completion• Managing client accounts including arranging deposits, ensuring all event related costs are charged correctly, obtaining payments and sending final invoices• Conducting site visits for both hotels, attending client functions and tradeshows, and assisting the Sales department in actively seeking new business• Liaising with the relevant reservation teams to arrange block accommodation bookings and secure rooming lists• Preparing function sheets to ensure the operational departments have the accurate information to run a smooth event, and being available to clients on the day of their event as required• Building client relationships to secure repeat business and ensuring regular client’s needs are kept on file to assist with the smooth organisation of their functions.• Producing weekly reports for the Conference Manager and General Manger to show potential business on the books, and working with the team to achieve targets and budgets.



Mikano Restaurant & Bar

• Australia
• Restaurants

• Restaurant Manager

  • Sep 2011 - Feb 2012



InterContinental Hotels Group

• United States
• Restaurants
• 1 - 100 Employee

• Graduate Trainee Manager

  • Sep 2008 - Aug 2010



Langham Hotels International

• United States
• Hospitality

• Restaurant Supervisor

  • Sep 2006 - Sep 2007



Hand Picked Hotels

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Waitress

  • May 2001 - Aug 2005