Experience

Sheraton Lampung Hotel

• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Nov 2016 - Present

  - Develops the sales strategy for the hotel, plans and manages its implementation, and responsible for communication this strategy to the sales / reservations and events teams. - Set annual revenue targets all direct sales people, ensuring that they are clear on their revenue target and have a planned strategy to achieve their goals. - Proactively manages a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner. SUPPORTIVE FUNCTIONS - Proactively prospects new accounts for the Hotel and Marriott properties worldwide and following the sales process through to convert into ‘producing’ accounts. - Plan and attend any trade fairs as a representative of Marriott Hotels, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Hotel. - Working with the General Manager and the Marketing Manager to take responsibility for the delivery of the annual Marketing Planning process. - To take responsibility for understanding the Marketing plan of the Hotel and the required budgetary guidelines of the Hotels, to enable empowered decisions in all rate negotiations. - To take responsibility for the compilation and execution of quarterly sales action. Communicate any obstacles to completing action plans to General Manager. - Delivery of specific hotel marketing projects such as direct marketing, production of sales collateral and advertising campaigns. - To take responsibility for developing the Advisory Board, reassessing its role and structure on a regular basis to ensure that it continues to be an effective sales and marketing activity.



BW Suite Belitung Hotel

• Jl. Patimura, Tj. Pandan, Kabupaten Belitung, Kepulauan Bangka Belitung

• Assistant Director Of Sales

  • Feb 2016 - Oct 2016

  Summary of Responsibilities: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: - Consistently offers professional, engaging and friendly service - Contracts room nights and reviews team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel. Outlines and administers weekly sales call plan to ensure time and resources are maximized to complete as many qualified calls as possible, while balancing administrative duties as well as site inspections. - Outlines and administers weekly site inspection plan so that new prospective clients are exposed to our hotel with future business opportunities, and existing clients are kept up to date on any upgrades or enhancements done within the hotel. - Participates in sales trips and promotional events within the hotel and trade related organizations as necessary. - Maintains positive relationships with all guests and vendors. - Assists Director of Sales & Marketing to recruit and retain Sales Colleagues. - Ensures delivery of expected guest service through follow up and coordination with other hotel departments. - Prepares weekly, monthly, quarterly, and annual reports as required. - Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence. - Assists in setting individual room revenue and/or room night goals. - Provides ongoing sales direction to direct reports by reviewing all contracts and coaching them on how to conduct prospecting, sales calls, and site inspections. - Attendance at rate strategy meetings and regularly scheduled Sales Departmental meetings and group business meetings. - Actively participates in prescribed sales training. - Other duties, as assigned



ASTON Solo Hotel

• Indonesia
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Feb 2014 - Jan 2016

  ESSENTIAL FUNCTIONS • Co-coordinating the activities of the Hotel Sales Team (under the direction of the DOS), to ensure the efficient day to day operation of the Sales Department. This position will require regular liaison with the Hotel’s General Manager on sales related issues to ensure continuity in the absence of the DOS. • Proactively prospecting new accounts for the Hotel and following the sales process through to convert into ‘producing’ accounts • Take personal responsibility to ensure that Standards are maintained and that the system is utilized to its full capacity. • Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events inquiries and ensure accurate hand over and follow up to Events Teams. • To take personal responsibility for understanding the Sales plan of the Hotel and the required budgetary guidelines, to enable empowered decisions in all rate negotiations. SUPPORTIVE FUNCTIONS • Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. • Re-negotiation of SET agreements within budgetary guidelines of all corporate accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. Ensure property rates sheets are accurate at all times. • To take responsibility for the compilation and execution of quarterly sales action plans as agreed with Director of Sales. Communicate any obstacles to completing action plans to DOS. • Participate in Sales strategies and take responsibility for agreed projects, such as direct production of sales collateral and advertising campaigns, in support of DOS • Participate in weekend Duty Management Shifts at the Hotel as required



Aston Tanjung City Hotel

• Jalan Mabu'un Raya, Mabu'un Murung Pudak, Tanjung, Mabuun, Murung Pudak, Tanjung

• Assistant Sales Manager

  • Feb 2010 - Jan 2014

  JOB SCOPE SUMMARY Under the general guidance of the Director of Sales to achieve, if not exceed, annual, pre-determined hotel sales targets through effective servicing of existing accounts and solicitation of new business in the designated territories. To sell the hotel with the highest degree of professionalism to ensure maximum Hotel exposure and sales productivity short and long term. To assist Catering Sales Manager and DOS whenever applicable. DUTIES & RESPONSIBILITIES • Sales related administrative tasks including but not limited to telephone answering, interdepartmental communication for all events, attending to walk in and call in inquiries, leads follow up till actualization and BEO distribution, etc. • Pre-qualify Accounts, utilizing the database and develop appropriate and effective sales solicitation strategies to increase hotel’s market share. • Ensure a high level of exposure for hotel through direct sales solicitation, telephone contact and written communications. • Contact Executives of organization to explain services and facilities offered by hotel and to solicit business. • Assists with the preparation of the annual Business Plan. • Ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times. • Maintain complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. JOB DESCRIPTION • Attends and contributes to all Meetings as required. • Handles guest and employee inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. • Ensure high standards of personal presentation and grooming. • Maintains positive guest and colleague interactions with good working relationships. • Exercise responsible management and behavior at all times and positively representing the hotel’s management team.



The Ambacang Hotel Padang

• Jl. Bundo Kandung No. 14-16, Kp. Pd., Padang Bar., Kota Padang, Sumatera Barat

• Banquet Captain

  • Dec 2008 - Sep 2009

  DUTIES AND RESPONSIBILITIES: - Meet and greet guests in a friendly and warm manner. - Coordinates with the event host on all aspects of the banquet function. - Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc. - Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function. - Ability to respond quickly and accurately to guest requests. - Display good customer relation skills and take initiative to greet guests in a friendly manner. - Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed. - Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions. - Discuss any last minute changes with the banquet team. - Ensure all guest requirements are set and ready 30 minutes before event start time. - Monitor banquet personnel in the performance of their duties. - Actively participates in set up of banquet rooms and service of food and beverage to guests. - Ensures all guest checks are billed and signed by the host according to planned arrangements. - Ensure high grooming and hygiene standards are met by all banquet staff. - Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities. - Guide, direct, and motivate banquet staff, Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.