Experience

YUKK Indonesia

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Relation Officer

  • Dec 2021 - Present

  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction• Utilized CMS applications for recording and tracking client interactions• Worked with Marketing and Finance departments to facilitate communication and deliver personalized solutions to customers• Educated clients on available technological tools, about available service options and processed purchase

• Merchant Acquisition Officer

  • Aug 2021 - Nov 2021

  • Identified issues, analyzed information and provided solutions to problems• Reach new customer to utilize Yukk Payment• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity• Collaborated with IT Department to provide services to customer

• Training Officer

  • May 2021 - Aug 2021

  • Utilized Online Ordering and CMS applications• Educated clients on available technological tools, enabling development and implementation of solutions• Supported clients in troubleshooting encountered problem in Online Ordering application or transaction issue

• Customer Sales Admin

  • Jan 2021 - May 2021

  • Assisted call-in customers with questions and orders• Helped large volume of customers every day with positive attitude and focus on customer satisfaction• Verified delivery schedules and processes.• Completed reports, paperwork and on-going personal training by required deadlines.• Demonstrated respect, friendliness and willingness to help wherever needed



PT PAM LYONNAISE JAYA

• Indonesia
• Utilities
• 200 - 300 Employee

• Fleet Management Intern

  • Jan 2020 - Jan 2021

  • Delivered clerical support by handling range of routine and special requirements • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs • Inspect building and office • Ensure company vehicle in good condition daily • Sorted and organized files, spreadsheets and reports • Reported back to instructor to receive day-to-day tasks and responsibilities • Analyzed problems, identified solutions and made decisions • Delivered clerical support by handling range of routine and special requirements • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs • Inspect building and office • Ensure company vehicle in good condition daily • Sorted and organized files, spreadsheets and reports • Reported back to instructor to receive day-to-day tasks and responsibilities • Analyzed problems, identified solutions and made decisions



PT PLN (Persero)

• Indonesia
• Utilities
• 700 & Above Employee

• Junior Engineer Intern

  • Feb 2019 - Mar 2019

  • Prepared product utilities and safety • Carried out day-day-day duties accurately and efficiently • Exceeded goals through effective task prioritization and great work ethic. • Participated in team-building activities to enhance working relationships • Offered friendly and efficient service to customers, handled challenging situations with ease • Advised senior personnel on potential process improvements to increase support quality • Prepared product utilities and safety • Carried out day-day-day duties accurately and efficiently • Exceeded goals through effective task prioritization and great work ethic. • Participated in team-building activities to enhance working relationships • Offered friendly and efficient service to customers, handled challenging situations with ease • Advised senior personnel on potential process improvements to increase support quality