COO

• Mar 2022 - Present

Country Operations Manager, Indonesia & Vietnam

• Jul 2020 - Feb 2022

• Operationalized management cadence and business administration; covering sales planning, territory management, quota setting, headcount budgeting, sales forecasting, performance reporting • Analyzed historical results and performance benchmarks, measured effectiveness of various sales programs, and provided business recommendation to country and regional stakeholders • Drove improvements to tools, methods, and processes utilized by the country team to increase the availability and granularity of actionable insights for leadership team and go-to-market teams Show less

Head of Business

• Apr 2019 - Jun 2020

• Led business development with industrial clients in mining, oil & gas, power, manufacturing, construction and logistics sectors; to explore and deliver value-driven digital transformation • Led product management to develop and operationalise industry 4.0 solutions to clients across end-to-end technology stack of IIoT, connectivity, big data, advanced analytics, and applications • Led ecosystem partnership in industry 4.0 to collaboratively improve the adoption of technology in the supply-side of the economy for improved productivity, efficiency, sustainability Show less

Senior Vice President

• Jan 2018 - Mar 2019

• Head of Process Improvement; designed operating model and aligned processes, e.g. partnership in Business Development, merchant management in Sales, and withdrawal in Operations • Head of Human Resources; setup organization and led operation of human capital functions, including organization design, manpower planning, talent acquisition, and HR operations • Head of Supply Chain; setup processes & system and led operation covering supply demand planning, sourcing, inventory, warehouse for Mapan (community commerce & financing) Show less

Manager, Strategy & Transformation

• Jul 2017 - Dec 2017

• Led strategy development for an Indonesian telco group, including ICT B2B operating model design, MSME go-to-market strategy, product governance, service innovation & delivery model• Led capability and resource assessment and business processes and system architecture design for digital sales transformation of an Indonesian mobile operator• Delivered country situational analysis and global benchmarking to identify key success factors of different regulatory environment and commercial regimes for a state-owned oil & gas company Show less

Associate, Strategy & Transformation

• Nov 2015 - Jun 2017

• Delivered implementation design of multi-year corporate transformation towards customer-centric operating model for an Indonesian telco group• Established PMO and performance management process for strategic initiatives implementation of an Australian-Japanese steel manufacturer• Performed due diligence to validate market attractiveness and assess potential partners to enter Indonesian food & beverage sector for a global top 10 dairy company

Vice President, Marketplace Operation

• Jan 2015 - Oct 2015

• Setup organization, processes, and system to manage marketplace operational; establishing operation analytics, operation excellence, seller support, and seller experience (growing team by 4x) • Scale-up operational capabilities to be able to manage the high growth of marketplace merchant population (133% new active sellers), and marketplace sales order volume (90% increase) • Sustained operational KPI improvements to reduce average end-to-end marketplace fulfillment lead time by 50%, resulting to continuing increase of customer net promoter score by 10% Show less

Manager, Management Consulting

• Mar 2011 - Dec 2013

• Develop business opportunities for consulting engagement in the operations business domain for the resources industry in Indonesia.• Manage management consulting delivery team in capital project, core operation, asset maintenance, and supply chain functions for major energy, mining and utility clients.• Provide subject matter expertise to technology consulting delivery team in business process analysis and design for SAP, Oracle, and Microsoft solution implementations.

Consultant, Management Consulting

• Sep 2008 - Feb 2011

• Performed diagnostics on productivity improvement, cost reduction and capital optimization for a copper & gold mining company in Indonesia and a diversified mining company in India.• Developed operational excellence implementation plan and led execution of improvement initiatives covering process, people and technology dimensions.• Implemented change management across clients’ organization to ensure awareness, understanding, acceptance and commitment towards improvement agenda.

Analyst, Technology Consulting

• Aug 2007 - Aug 2008

• Built financial model for business case development to assess and prioritize improvement opportunities as part of continuous improvement road mapping.• Measured performance and analyzed business processes as part of assessment for several improvement programs in an engagement with a global mining client.• Designed, tested, and deployed operational procedures, system functionalities, and organizational roles & responsibilities as well as control process to ensure sustainability.

Analyst, Business Apprenticeship Program

• May 2006 - Jul 2007

• Managed material catalogue and inventory setting and analyzed data to support daily operations during assignment in Supply Chain Management department. • Gathered business requirement and developed technical design for SAP MM system solutions during assignment in Information Services department. • Performed internal control audit in the area of Materials Management and Procurement as part annual SOX compliance audit during assignment in Finance and Accounting department. • Managed material catalogue and inventory setting and analyzed data to support daily operations during assignment in Supply Chain Management department. • Gathered business requirement and developed technical design for SAP MM system solutions during assignment in Information Services department. • Performed internal control audit in the area of Materials Management and Procurement as part annual SOX compliance audit during assignment in Finance and Accounting department.