Experience

NEW DIGITAL AFRICA

• Côte d'Ivoire
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Sales Account Manager Chez DataGuard Filiale de NEW DIGITAL AFRICA

  • Sep 2022 - Present

  • Responsable de la mise en place de la stratégie et du plan d’action commercial • Responsable de la fidélisation, la gestion des comptes et du développement commercial • Responsable de la rédaction des propositions commerciales, du suivi commercial et de la négociation des affaires en cours • Responsable du développement du chiffre d’affaires par la proposition d’offres et services Cybersécurité: - SOC / MSSP - Sécurité offensive - Gouvernance, Risque, et Conformité - Intégration - Cyberdéfense - Formation Show less



Neurones Technologies S.A.

• Côte d'Ivoire
• Information Technology & Services
• 1 - 100 Employee

• Enterprise Account Manager

  • Jul 2020 - Jul 2022

  Responsible for the management of fifty company accounts • Responsible for developing the commercial action plan for managed business accounts • Responsible for the development of turnover and the proposal of appropriate additional services and / or products. • Responsible for building customer portfolio loyalty • Responsible for negotiating ongoing business Responsible for the management of fifty company accounts • Responsible for developing the commercial action plan for managed business accounts • Responsible for the development of turnover and the proposal of appropriate additional services and / or products. • Responsible for building customer portfolio loyalty • Responsible for negotiating ongoing business



Alink Telecom Group

• Telecommunications
• 1 - 100 Employee

• Key Account Business Engineer (+225 08252151)

  • Aug 2019 - Jun 2020

  • Responsible for the development and retention of the customer portfolio • Responsible for steering responses to calls for tenders • Responsible for reporting the activities of business engineers • Responsible for steering digitalization projects • Responsible for the management of digitization projects • Search for business opportunities with companies linked to Allink Telecom's service line • Responsible for the development and retention of the customer portfolio • Responsible for steering responses to calls for tenders • Responsible for reporting the activities of business engineers • Responsible for steering digitalization projects • Responsible for the management of digitization projects • Search for business opportunities with companies linked to Allink Telecom's service line



Orange Côte d'Ivoire

• Côte d'Ivoire
• Telecommunications
• 700 & Above Employee

• Technical Sales (+225 08252151)

  • Feb 2017 - Jan 2019

  • Responsible for the sale of Offers, Products and Services (between 90-150% realization rate) • Responsible for processing customer complaints • Team activity reporting officer (20 members) • Coaching my team's new sales people on procedures, business applications and offers • Responsible for the sale of Offers, Products and Services (between 90-150% realization rate) • Responsible for processing customer complaints • Team activity reporting officer (20 members) • Coaching my team's new sales people on procedures, business applications and offers



Orange Côte d'Ivoire

• Côte d'Ivoire
• Telecommunications
• 700 & Above Employee

• • Jul 2016 - Nov 2016

  • Retention of unsatisfied customers (70-90% retention rate); Customer loyalty • Responsible for monitoring the installation and proper functioning of the ADSL connection for new customers (around 100 / month) • Responsible for entering the complaint of the dissatisfied client until final processing (approximately 50 / weeks) • Implementing customer loyalty strategies

• • Nov 2013 - Jun 2016

  • Technical and commercial assistance (around 40 customers / day)• Conducting satisfaction survey and marketing study • Telesales (between 80 -130% rate of achievement of the objectives set) • Team activity reporting officer (20 members)



CACOMIAF

• Côte d'Ivoire
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• IT Assistant

  • Nov 2012 - Mar 2013

  • Responsible for steering the IT and telephone network extension project • Responsible for training employees in the use of the IT tool • In charge of sales supervision and stock management • Responsible for steering the IT and telephone network extension project • Responsible for training employees in the use of the IT tool • In charge of sales supervision and stock management