Angemy Mota

Service Desk Analyst at Computershare UK
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Contact Information
us****@****om
(386) 825-5501
Location
Edinburgh, Scotland, United Kingdom, UK
Languages
  • Spanish Native or bilingual proficiency
  • English Professional working proficiency
  • Italian Elementary proficiency

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Bio

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Credentials

  • IT Security Fundamentals
    Cloud Academy
    Sep, 2023
    - Nov, 2024

Experience

  • Computershare UK
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Service Desk Analyst
      • May 2022 - Present

      Part of the Global Tech Support Team, Responsible for First/Second line of IT Support, Resolving Incidents and Requests for all Computershare staff, customers and partners across the globe. Duties include: Processing User Access Requests, Network Troubleshooting, Software Installs and management of applications and systems such as: Service-Now, Active Directory, Outlook, M365, Azure Admin, Microsoft Exchange, Citrix, Citrix Director, VPN's, Configuration of Authentication Methods, among others. Show less

  • Starbucks
    • United States
    • Retail
    • 700 & Above Employee
    • Shift Supervisor
      • Sep 2019 - May 2022

    • Shift Supervisor
      • Dec 2017 - Sep 2019

    • Shift Supervisor
      • Aug 2016 - Dec 2017

  • SSP UK & Ireland
    • United Kingdom
    • Hospitality
    • 100 - 200 Employee
    • Shift Supervisor
      • Apr 2014 - Aug 2016

  • Niñopolis - Descubria
    • Santo Domingo, Distrito Nacional, Dominican Republic
    • Supervisor
      • Apr 2013 - Nov 2013

  • Yokomo Sushi
    • Santo Domingo, Distrito Nacional, Dominican Republic
    • Manager
      • Mar 2012 - Oct 2012

  • Quiznos
    • United States
    • Restaurants
    • 700 & Above Employee
    • Shift Supervisor
      • Mar 2010 - Jul 2011

  • Play Point S.A.
    • Santo Domingo, Distrito Nacional, Dominican Republic
    • Customer Service Sales Assistant
      • 2007 - 2008

Education

  • Edinburgh Napier University
    Bachelor of Engineering - BE
    2021 - 2022
  • West Lothian College
    HND
    2020 - 2021
  • West Lothian College
    HNC
    2019 - 2020

Community

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