Experience

Northeast Ohio Regional Sewer District

• United States
• Environmental Services
• 300 - 400 Employee

• HRIS Analyst

  • Jan 2022 - Present

  • Maintained HRIS and ensured integrity of data• Point of contact for troubleshooting all HRIS issues• Researched new functionality and made recommendations to key stakeholders• Worked closely with a team to implement improvements to the HRIS • Generated a variety of reports as requested and used data to make decisions• Project Manager for Case Management, Performance Management and Manager Self-Service modules• Subject Matter Expert for Applicant Tracking System and worked closely with the Talent Acquisition team to make improvements and correct issues• Developed training materials and launched an internal HRIS resource center for the organization• Worked closely with finance to ensure payroll was processed accurately and timely• Founding chair of the LGBTQ+ Employee Resource Group

• Executive Assistant - Human Resources

  • Jul 2020 - Jan 2022

  • Directed a variety of administrative tasks including drafting correspondences, creating PowerPoint presentations, creating and maintaining various spreadsheets, budget preparation, coordinating HR activities, scheduling, taking meeting minutes and general office management supporting a team of 30 HR professionals• Provided administrative support to the Direct of Human Resources and Senior Human Resources Managers• Maintained department records • Indirectly managed a team of 3 to provide the highest level of customer service to internal and external customers • Cross-trained to support key functions in Labor Relations • Supported the HRIS team by acting as the back-up HRIS Analyst. Support included HRIS data entry, timesheet review and oversight, knowledge of applicant tracking system and reporting. • Full cycle recruiting for all HR vacancies, including Sr. HR Manager roles• Completed other task as required by the Director of Human Resources



Numerator

• United States
• Market Research
• 700 & Above Employee

• Panel Data Associate Manager I

  • Jan 2020 - Jul 2020

  • Organized a team of 13 data entry associate to ensure department and individual success• Assisted with analysis of receipt data to ensure integrity of data outputs• Performed quality checks of individual's work and provided detailed feedback• Compiled key performance and development metrics and reviewed with individual team members regularly• Interviewed potential data entry associates and collaborated with the recruiting team to make hiring decisions• Co-Leader of Numerator's Employee Engagement Committee and assisted in planning all employee events and perks



Giant Eagle, Inc.

• United States
• Retail Groceries
• 700 & Above Employee

• Project Trainer

  • Mar 2019 - Jan 2020

  • Trainer for several corporate and independent supermarket locations, specializing in various organizational changes• Implemented new in-store accounting and bookkeeping procedures.• Retrained retail locations that struggled with new accounting and bookkeeping procedures• Analyzed financial reporting for errors and communicated discrepancies to Accounting Managers• Communicated all findings and financial discrepancies to Senior and Executive Management • Communicated company expectations to a large audience via email, conference calls and through one-on-one interactions

• Front End Team Leader

  • Nov 2017 - Mar 2019

  • Oversaw all front end activity including: cashier performance metrics, guests’ survey responses and all documented customer issues• Organized departments to ensure daily success by keeping all employees on task and fostering a culture of unparalleled customer service• Scheduled team members using various HRIS to support the needs of the business and adhere to a labor budget• Interviewed potential applicants, assisted with hiring decisions, held in store orientation and trained new employees• Leader on Duty in the absence of store leadership

• Curbside Express Team Leader

  • May 2017 - Nov 2017

  • Oversaw daily operations of the Curbside Express Department • Reviewed and fulfilled all customer online orders• Coordinated pick ups for delivery orders• Trained entire department on new technology and best practices for fulfilling customer’s orders • Resolved all customer incidents and order discrepancies to ensure repeated use of this service • Monitored all guests’ survey responses to identify issues and provide a greater service • Monitored personal shopper metrics such as speed and item selection, using this data as a basis for coaching• Leader on duty in the absence of store leadership• Assisted with various safety initiatives throughout the store

• Office Team Leader

  • Aug 2015 - May 2017

  • Oversaw all office activity including; account reconciliations, Anti-Money Laundering program compliance, accurate preparation of all deposits and all cash handling • Ensured that all policies were being followed in order to achieve compliance on annual financial, operations and Anti-Money Laundering Compliance audits• Trained all new customer service and office team members• Monitored all cashier activity to minimize losses and maximize profit

• Office Assistant Team Leader

  • Aug 2012 - Aug 2015

  • Provided unparalleled customer service to all guests in the customer service area• Processed lottery, money order, wire transfer, utility payment, refund and dry cleaning transactions in compliance with federal and company standards • Assisted with all in store accounting processes including; account reconciliations, bank deposit preparation and ordering change from the cash vault• Oversaw the office procedures in the absence of the Office Team Leader

• Front End Coordinator

  • May 2008 - Aug 2012

  • Oversaw all aspects of the Front End area• Monitored customer flow and reacted when queues began to build up• Executed a break schedule to ensure all employees received breaks and meals in accordance to state and federal guidelines • Monitored inventory and replenished as needed • Provided technical support on the POS as needed • Ordered replacement parts and installed as needed on the POS system • Oversaw Self Checkout operations and assisted as needed • Trained new cashier team members• Performed other duties as required by the Front End Senior Team Leader

• Cashier

  • Mar 2007 - May 2008

  • Offered unparalleled customer service to all guests • Processed various transactions on the store’s POS system • Maintained a clean environment in accordance with Giant Eagle standards • Performed other duties as required by the Front End Senior Team Leader