Angelo Genard Claudio

IT Support Technician at Charter Tech Services
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Contact Information
us****@****om
(386) 825-5501
Location
Vallejo, California, United States, US

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Bio

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Credentials

  • Jamf Certified Associate Exam - English
    Jamf
    Apr, 2023
    - Nov, 2024
  • Professional Communication
    Certiport - A Pearson VUE Business
    May, 2021
    - Nov, 2024

Experience

  • Charter Tech Services
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Support Technician
      • Aug 2023 - Present

  • US Army Reserves
    • United States
    • Armed Forces
    • 300 - 400 Employee
    • Information Technology Specialist
      • Jul 2021 - Present

  • Yelp
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • IT Technician Intern
      • Jan 2023 - Aug 2023

      - Identifying, troubleshooting, and resolving hardware, software, and application problems within apps such as Slack, Salesforce, Google Workspace, Okta, and macOS ensuring 100% customer productivity. - Developing a strong foundation within Jira Ticketing Software with customer-facing interactions responding with empathy and professionalism. - Identifying, troubleshooting, and resolving hardware, software, and application problems within apps such as Slack, Salesforce, Google Workspace, Okta, and macOS ensuring 100% customer productivity. - Developing a strong foundation within Jira Ticketing Software with customer-facing interactions responding with empathy and professionalism.

  • FedEx Ground
    • United States
    • Freight and Package Transportation
    • 700 & Above Employee
    • Package Handler
      • Apr 2022 - Feb 2023

  • Sharetea (全球加盟總部)
    • Taiwan
    • Restaurants
    • 200 - 300 Employee
    • Barista
      • Jun 2019 - Jun 2021

Education

  • Year Up
    Information Technology Helpdesk/Support
    2022 - 2023
  • Diablo Valley College
    Information Technology
    2022 -
  • Cisco Networking Academy
    Information Technology
    2021 - 2022
  • Vallejo High School
    High School Diploma
  • Solano Community College
    Automotive Engineering Technology/Technician
    2017 -

Community

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