Angelo De Nicolo

Ejecutivo de Atención al Socio at Exclusive Traveler Club
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Contact Information
us****@****om
(386) 825-5501
Location
Panama City, Panamá, Panama, PA
Languages
  • Español Native or bilingual proficiency
  • Inglés Professional working proficiency

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Bio

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Credentials

  • SCRUM con un café
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Agilidad estratégica
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Google Hojas de cálculo esencial (2018)
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Cómo trabajar con clientes enfadados
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Trucos para cambiar o crear nuevos hábitos
    LinkedIn
    Mar, 2020
    - Nov, 2024

Experience

  • Exclusive Traveler Club
    • Panama
    • Travel Arrangements
    • 1 - 100 Employee
    • Ejecutivo de Atención al Socio
      • Jun 2023 - Present

  • Order Inn
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Customer Support Representative
      • Jan 2023 - May 2023

      - Set meetings between different General Managers from hotels and Lodging group of the company. - Create and receive Customer Service calls to resolve any inquiries from customers regarding payments, and do follow-ups in their pending issues. - Place room service orders from customers to the different restaurants that are linked to the company. - Set meetings between different General Managers from hotels and Lodging group of the company. - Create and receive Customer Service calls to resolve any inquiries from customers regarding payments, and do follow-ups in their pending issues. - Place room service orders from customers to the different restaurants that are linked to the company.

  • Yummy
    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Rider Experience and Onboarding Manager
      • Aug 2022 - Oct 2022

      - Analysis, Monitoring and Resolution of cases shared by the Onboarding Team. - Assistance to riders in the registration and training process. - Weekly tracking payments to riders. - Collection of weekly debts due to lack of cash settlement and debit/credit card. - Resolution of cases of conflict of the distributors. - Application of sanctions for non-compliance with terms and conditions to distributors. - Supervision of personnel related to customer service provided to different clients during the day. - Provide support to different departments with rider-related situations. Show less

  • Uber
    • United States
    • Internet Marketplace Platforms
    • 700 & Above Employee
    • Customer Service Expert
      • Aug 2019 - Aug 2022

      Responsibilities: - Customer service to different customers on a day-to-day basis - Follow-up of high-difficulty cases - Resolution of high-difficulty situations for drivers and Uber Eats - Escalation of problems without resolution to the Operations team Responsibilities: - Customer service to different customers on a day-to-day basis - Follow-up of high-difficulty cases - Resolution of high-difficulty situations for drivers and Uber Eats - Escalation of problems without resolution to the Operations team

Education

  • Universidad Latina de Panamá
    Licenciatura, Publicidad y Mercadeo con énfasis en Diseño Gráfico Computacional
    2020 - 2022
  • The Panama International Hotel School
    Técnico Superior, Artes Culinarias
    2017 - 2019

Community

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