Angelo Balao
Revenue Manager at The Lind Hotels- Claim this Profile
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Bio
Niguel Angelo Arevalo
I've worked with Gelo since the pre-opening of The Lind Hotels when he was still a Reservations Associate, and I was still a Communications Executive. From then on, he showed dedication to his field, exhibiting outstanding leadership skills and customer service even when he was solely managing the market's growing demand. He mentored new blood for success by imparting valuable industry knowledge and strategies in Reservations. When he took on the mantle of Revenue Management, his research, analytical, and strategic skills became more apparent. It is a joy to collaborate with Gelo!
Niguel Angelo Arevalo
I've worked with Gelo since the pre-opening of The Lind Hotels when he was still a Reservations Associate, and I was still a Communications Executive. From then on, he showed dedication to his field, exhibiting outstanding leadership skills and customer service even when he was solely managing the market's growing demand. He mentored new blood for success by imparting valuable industry knowledge and strategies in Reservations. When he took on the mantle of Revenue Management, his research, analytical, and strategic skills became more apparent. It is a joy to collaborate with Gelo!
Niguel Angelo Arevalo
I've worked with Gelo since the pre-opening of The Lind Hotels when he was still a Reservations Associate, and I was still a Communications Executive. From then on, he showed dedication to his field, exhibiting outstanding leadership skills and customer service even when he was solely managing the market's growing demand. He mentored new blood for success by imparting valuable industry knowledge and strategies in Reservations. When he took on the mantle of Revenue Management, his research, analytical, and strategic skills became more apparent. It is a joy to collaborate with Gelo!
Niguel Angelo Arevalo
I've worked with Gelo since the pre-opening of The Lind Hotels when he was still a Reservations Associate, and I was still a Communications Executive. From then on, he showed dedication to his field, exhibiting outstanding leadership skills and customer service even when he was solely managing the market's growing demand. He mentored new blood for success by imparting valuable industry knowledge and strategies in Reservations. When he took on the mantle of Revenue Management, his research, analytical, and strategic skills became more apparent. It is a joy to collaborate with Gelo!
Experience
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The Lind Hotels
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Hospitality
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1 - 100 Employee
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Revenue Manager
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May 2023 - Present
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Assistant Revenue and Reservations Manager
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Feb 2022 - May 2023
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Reservations Supervisor
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Nov 2018 - Feb 2022
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Reservations Team Leader
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Jun 2016 - Nov 2018
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Reservations Associate
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Jun 2015 - Jun 2016
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misibisbay
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1 - 100 Employee
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Reservations Associate
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Jun 2013 - Jun 2014
Answers phone calls,emails and direct inquiries requesting information on the hotel or resort and provides necessary details to prospective customers. • Describes the different facilities and services depending on the needs of the guests and their interests. • Responsible in ensuring the bookings with correct information for customers depending on their needs and amenities requested. • Facilitates accurate reservations using hotel’s booking system. • Handling FIT and Group Bookings (including Whole Sale and Corporate Segments). • Assisting guests in all of their queries and concerns and ensure a smooth and convenient reservation process. • Checking and Handling Facebook Inquiries. • Communicating and coordinating with the corresponding departments to ensure that the facilities are available for the customers promptly upon their arrival. • Keeps himself up-to-date about the amenities the hotel offers to be as informative as possible to prospective customers and to generate interest in the hotel. • Listens carefully to the needs of prospective customers and ensure that they receive accommodations and services that best fit their needs. • Handling customer grievances and take prompt actions for redress. • Finds the reason behind canceled reservations and calls that did not convert into reservations to be aware of any customer dissatisfaction toward the hotel. • Maintaining up-to-date reservation reports Show less
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Education
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2009 - 2013
La Salle College Antipolo
Bachelor of Science (BS), Hospitality Management Major in Tourism
Community
