Experience

Vector Process Solutions, Inc.
• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee
• Inside Sales

  • Jan 2022 - Present


National Construction Rentals

• United States
• Construction
• 100 - 200 Employee

• Customer Service Representative

  • Apr 2016 - Jan 2022

  • Maintain customer relationships by providing services in a timely manner o Provide quotes, place orders, schedule removals, streamline service complaints and invoice discrepancies • Train new employees on products, procedures and software (TrakQuip, Basis) • Top performing in commissions, averaging upwards of 200k in sales per month • Assist accounts receivable as needed with collection calls and payments • Manage event schedules for customers such as Live Nation, Oakland Coliseum, Raiders, Oakland A’s, Warriors • Created spreadsheet to track inventory Show less



H&R Block

• Information Technology & Services
• 1 - 100 Employee

• Office Manager

  • Sep 2014 - Apr 2016

  • Effectively led and managed team of associates across multiple locations • Grew new clients through local marketing plans • Increased revenue 2.5% year over year • Assist District Manager in preseason tasks • Setup new voicemail system and guided district through process • Advocate for new timekeeping system • Effectively led and managed team of associates across multiple locations • Grew new clients through local marketing plans • Increased revenue 2.5% year over year • Assist District Manager in preseason tasks • Setup new voicemail system and guided district through process • Advocate for new timekeeping system



Public Storage

• Real Estate
• 700 & Above Employee

• Relief Property Manager

  • Jul 2013 - Oct 2014

  • Responsible for the sales, marketing, occupancy, and delinquency management of 8 facilities totaling over 6,000 units o Averaged 20-30 rentals processed per month o Consistently received positive reviews through Yelp and Google Reviews o Helped achieve over 95% occupancy throughout the district o Attained delinquency percentage under 2% • Performed monthly merchandise and unit audits • Provided outstanding customer service by assessing and resolving customer issues and inquiries • Maintained a neat, clean, safe and secure facility and performed minor maintenance as needed Show less



Nob Hill

• United States
• Individual and Family Services

• Courtesy Clerk

  • May 2013 - Aug 2013

  Assisted customers by bagging groceries, conducting price checks, and providing carry out service. Maintained store by gathering shopping carts from parking lots, sweeping store, and assisting in prompt clean-up of spills. Stocked "return" items and register supplies. Assisted customers by bagging groceries, conducting price checks, and providing carry out service. Maintained store by gathering shopping carts from parking lots, sweeping store, and assisting in prompt clean-up of spills. Stocked "return" items and register supplies.



Self-Employed

• Real Estate
• 1 - 100 Employee

• Personal Assistant/Nanny

  • Sep 2012 - May 2013

  Picked up/dropped off children from school, took children to extracurricular activities, prepared meals, fed animals, minor household chores (including collecting newspapers and mail, putting out trash receptacles for collection, etc.).

• House and Animal-Sitting

  • Jun 2005 - May 2013

  Responsibilities varied depending on duration. Tasks included: collecting newspapers and mail, putting out trash for collection, watering plants, feeding animals, cleaning out litter boxes and ensuring home is secure.



Central Valley Nephrology Medical Associates

• Office Assistant

  • Aug 2010 - May 2013

  Assisted medical biller with various tasks (such as: processing and preparing secondary insurance EOBs, processing delinquent account notifications, sorting medical claims, mailing insurance claims and patient statements, verifying patient charges). Maintained patient files in a neat and orderly manner. Created tracking logs in excel to streamline departmental procedures. Created a detailed training and instruction manual. Assisted medical biller with various tasks (such as: processing and preparing secondary insurance EOBs, processing delinquent account notifications, sorting medical claims, mailing insurance claims and patient statements, verifying patient charges). Maintained patient files in a neat and orderly manner. Created tracking logs in excel to streamline departmental procedures. Created a detailed training and instruction manual.



Applegate Park Zoo Gift Shop

• Volunteer

  • Aug 2012 - Dec 2012

  Opened and closed gift shop on time. Received payment by cash, check, debit/credit using cash register and POS. Stocked items. Managed phones. Balanced cash drawer and calculated daily deposit and admissions. Opened and closed gift shop on time. Received payment by cash, check, debit/credit using cash register and POS. Stocked items. Managed phones. Balanced cash drawer and calculated daily deposit and admissions.



Art Revival Triad Society

• Treasurer and Volunteer

  • Jan 2009 - May 2011

  Helped apply finances to hands on art experiences for children at Merced Art Hop Helped apply finances to hands on art experiences for children at Merced Art Hop



National Art Honors Society

• Volunteer

  • Aug 2005 - Jun 2007

  Set up, served, and cleaned up at community fundraiser dinners to promote the Merced Multicultural Arts Center Set up, served, and cleaned up at community fundraiser dinners to promote the Merced Multicultural Arts Center



Kiwanis Key Club

• Fundraising

• Volunteer

  • Aug 2003 - Jun 2007

  •Set up, served, and cleaned up at various community fundraisers •Operated rides at Kiddie-Land in Applegate Park •Trick-or-Treat for UNICEF •Collected canned food donations to assemble Thanksgiving baskets for less fortunate families •Collected toys and assembled gift boxes for Operation Christmas Child •Prepared and set up luminary bags for Relay for Life and served food for all participants •Set up, served, and cleaned up at various community fundraisers •Operated rides at Kiddie-Land in Applegate Park •Trick-or-Treat for UNICEF •Collected canned food donations to assemble Thanksgiving baskets for less fortunate families •Collected toys and assembled gift boxes for Operation Christmas Child •Prepared and set up luminary bags for Relay for Life and served food for all participants