Experience

Advanced Distribution Systems, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Help Desk Specialist

  • Jan 2017 - Present



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Assoc. Tech Network Services

  • Oct 2012 - Sep 2016

  Responsible for providing Installation and Troubleshooting instructions and Support for Field technicians, Customer technicians and Project Managers to ensure that service Data/Voice or both are provided to the customers. Responsible for their network Installation, configuration, migration, backup, security, troubleshooting, planning and activation of service data/voice or both. Responsible for providing Installation and Troubleshooting instructions and Support for Field technicians, Customer technicians and Project Managers to ensure that service Data/Voice or both are provided to the customers. Responsible for their network Installation, configuration, migration, backup, security, troubleshooting, planning and activation of service data/voice or both.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Service Desk Specialist

  • Mar 2010 - Oct 2011

  • Monitored custom applications, systems and services to identify issues and provide email and/or phone support to team and/or customer base. • Provided prompt replies to all incoming communications effectively in email phone and/or in person. • Resolved problems or escalated to Tier-2, PRSS Business Groups or other groups outside PRSS for further support. • Troubleshoot issues within tools, systems and/or processes. • Identified opportunities to improve process and/or tools to ensure highest level of resolution quality. (Projects to improve processes and/or customer Service). • Worked with Classified information. Show less



Fiddler González & Rodríguez

• Help Desk Administrator

  • Oct 2007 - Jan 2010

  Fiddler Gonzalez & Rodriguez PSC is a firm that provides comprehensive and specialized services in all areas of the law. The firm, with over 90 lawyers, is one of the largest in the Caribbean and Latin America serving among others, companies in the Fortune 500 and the Government of Puerto Rico Configured, Upgraded, Installed and Repaired of PC's and Servers. Performed computer maintenance. Troubleshoot and configured software/hardware installations as needed. Successfully managed 150+ user needs. Executed remote diagnostic and repair computer systems and network equipment. Created virtual machines and configured them. Executed the complete inventory for computers, printers, hardware, software, and all electronic equipment for FGR. Administrated and configured new users on the Black Berry Server. Helped users with home computer problems, troubleshooting or fixing on the phone, on the premises or at location. Configured IPhones and BlackBerry's to be used with the email servers. Environment Windows Server 2003, XP Professional, Exchange Server 2003, Microsoft Office 2003, In-house applications. Accomplishments: Maintained an excellent quality control and technical support skills which led Attorneys and users to congratulate me for my hard and good work. Show less



SunCom Wireless

• Telecommunications
• 1 - 100 Employee

• System Tech Analyst I

  • Aug 2006 - Sep 2007

  and the U.S. Virgin Islands. As of December 31, 2006, SunCom Wireless had 314,208 subscribers in Puerto Rico and the U.S. Virgin Islands; and 25 company-owned SunCom retail stores in Puerto Rico market. Configured, Upgraded, Installed and Repaired PC's Performed Computer Maintenance, trouble-shooting, software/hardware installations as needed. Software installation and configuration. Monitored Router, Switch and Circuits for Retail or Kiosk centers. Active Directory Maintenance and configuration as needed. Monitored Network. Executed the complete inventory for computers, printers, hardware, software, and all electronic equipment for Suncom Wireless. Environment Windows Server 2003, XP Professional, Exchange Server 2003, Microsoft Office 2003, In-house applications.; 250 plus users, including weekly visits to locations. Show less



ATS Group

• Junior System Consultant

  • Sep 2005 - Aug 2006

  Configuration, Upgrade, Installation and Repair of PC’s Perform Computer Maintenance. Trouble-shooting, software/hardware installations as needed. VPN configuration and troubleshooting Monitor Network Monitor and maintain server performance Configuration, Upgrade, Installation and Repair of PC’s Perform Computer Maintenance. Trouble-shooting, software/hardware installations as needed. VPN configuration and troubleshooting Monitor Network Monitor and maintain server performance



Advanced Technical Solutions

• United States
• Media Production
• 1 - 100 Employee

• • Sep 2005 - Aug 2006

  Configuration, Upgrade, Installation and Repair of PC'sPerform Computer Maintenance, trouble-shooting, software/hardware installations as needed. VPN configuration and troubleshootingMonitor NetworkMonitor and maintain server performance

• • Sep 2005 - Aug 2006

  Configured, Upgraded, Installed and Repaired PC's.Performed Computer Maintenance, trouble-shooting, software/hardware installations as needed. VPN configuration and troubleshooting.Monitor Network.Monitor and maintain server performance. Environment Windows Server SBS 2000-2003, Windows Server 2000-2003, XP Professional, Exchange Server 2003, Microsoft Office 2003,



M.S.S. Group - Management System Services e.K.

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• System Administrator

  • 2005 - 2006