Angelique Potgieter
Client Success Manager at Skypiom- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Working from home
Growth in MotionSep, 2022- Sep, 2024 -
Leadership and Influence
SkypiomMay, 2022- Sep, 2024 -
Servant Leadership
SkypiomMar, 2022- Sep, 2024 -
Administrative Support
SkypiomJul, 2021- Sep, 2024 -
Telework And Telecommuting
SkypiomJul, 2021- Sep, 2024 -
Customer Support
SkypiomOct, 2019- Sep, 2024 -
Telephone Etiquette
SkypiomOct, 2019- Sep, 2024 -
Customer Service Foundations
LinkedInSep, 2019- Sep, 2024
Experience
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Skypiom
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South Africa
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Software Development
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1 - 100 Employee
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Client Success Manager
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Mar 2021 - Present
- Oversee and manage support team to ensure customer satisfaction.- Improved quality processes for increased efficiency and effectiveness.- Support customers as they transition from prospects to active users of the Skypiom Knowledge Management System.- Be a customer advocate ensuring customer feedback is heard while keeping the company vision in mind. - The role also includes all Infrastructure Support Coordinator duties as described below.
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Infrastructure Support Coordinator
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Oct 2019 - Mar 2021
• Assist sales team primarily with (prospective) client accountmanagement;• Account setup and user management;• Loading of content / assessments;• Ensuring full functionality prior to handover;• Content generation and enhancement, for internal and externalstakeholders, including (but not limited to) content andassessments;• Creating content on software such as PowerPoint, AppleKeynote / Pages, Screenflow etc. based on client requirements;• Conduct handover by training client on Knowledge ManagementSystem either in person or via video conference• Provide technical advice to (prospective) clients on all aspects ofthe system and network, both pre- and post-sale;• Assist with roll out plan as defined by sales team and client;• Build relationships with new clients;• Plan, execute and manage proof of concepts;• Work with technical staff and other internal colleagues to meetcustomer needs;• Arrange and participate in internal and external client debriefs;• Engage in occasional travel to other cities and/or countries, ifrequired, in order to execute the above successfully.
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2U
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Germany
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Advertising Services
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1 - 100 Employee
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Student Success Advisor
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Jul 2018 - Sep 2019
Changing lives through Better Education! First and foremost, to help our students succeed. Success Advisors are the frontline custodian of tier-one university partner brands and GetSmarter’s brand, responsible for providing premium, personalised course support solutions to students on a portfolio of online short courses. Success Advisors strive to build relationships with customers through understanding their unique requirements and working to reduce the technical, administrative and personal barriers associated with online studies. Success Advisors uses a combination of technology, metrics, and coaching techniques to measure and drive student performance. We provide proactive student support, personalised communication, and a holistic approach to students' needs, allowing them to reach their academic goals.
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Lesson Desk
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South Africa
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E-Learning Providers
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1 - 100 Employee
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E-Learning Coordinator
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Sep 2016 - Jun 2018
This position started with a focus on sales and building the Lesson Desk brand in the market. I was our clients’ first point of contact and their “go to” person, working with potential clients and guiding them through the transition of implementing e-learning in their business. After three months of working in this role. the need within the team changed and I took on a coordinating role. Some of my key responsibilities include coordinating training sessions for clients with the company’s internal stakeholders and setting up of training courses, lessons and assessments on the e-learning platform. I also provide thorough reports (statistical, scores and trends) on the training completed to the clients and help them through a remedial process. When needed, I have facilitated training sessions in Cape Town and Johannesburg for Lesson Desk’s clients. The position also entails tracking new installations and doing monthly invoicing to clients and assisting with administrative duties. Doing the mentioned has broadened my financial and organisational skills. Administrative duties include scheduling training with clients, supporting the company’s internal Help Desk with technical and platform related queries and issues that have been raised by clients, and giving support to the business development manager and also the HR and e-learning manager.
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ZaPOP
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South Africa
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Advertising Services
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1 - 100 Employee
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HelpDesk Operator
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Nov 2015 - Aug 2016
The HelpDesk at ZaPOP can be seen as the “face” of the company, as the HelpDesk team deals directly with the clients. Whenever any of the internal or external clients need assistance, they can turn to the HelpDesk team. The responsibilities of a HelpDesk Operator includes providing desktop support to internal clients as well as first line technical support on digital media products of external customers. We also have the responsibility to do reporting (using MS Office) for various stakeholders. As a HelpDesk Operator I have learned how to build good relationships, handle various types of people and situations and that communication and understanding the clients needs is key to provide successful support.
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Stellenbosch University
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South Africa
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Higher Education
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700 & Above Employee
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Lecturing Assistant and Tutor
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Jan 2015 - Dec 2015
My duties included giving 4 tutorial classes per week to students studying History. I had to grade assignments, mark essays and schedule meetings with students who needed help regarding the work given in the main lectures. Administrative duties were extremely important and it gave me a great experience into working with people and improved my communicative and organization skills.
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Administrative Officer
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Jan 2015 - Oct 2015
Main focus of this position included assisting students, lecturers and visitors with information regarding library resources. Duties also included handling calls and doing admin (using MS Office) for faculty librarians. I also expanded my knowledge regarding Information Technology as another part of my duties included troubleshooting printers, computers and software before escalating issues to the IT department.
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Education
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2015 - 2015
Stellenbosch University/Universiteit Stellenbosch
Bachelor of Arts (BA) Honors, History -
2019 - 2019
GetSmarter
Digital Marketing (Short Course) -
2018 - 2018
GetSmarter
Instructional Design (Short Course), Education -
2017 - 2017
GetSmarter
Training and Development Management (Short Course), Learning and Development -
2012 - 2014
Stellenbosch University/Universiteit Stellenbosch
Bachelor of Arts (BA), International Relations -
2007 - 2011
Bellville High School
National Senior Certificate (Grade 12)
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