Experience

Reliance Staffing & Recruiting

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Temporary Secretary

  • Oct 2013 - Present



Hampton University

• United States
• Higher Education
• 700 & Above Employee

• Secretary

  • Oct 2011 - Jan 2013

  Executive Assistant to the Director of Continuing Education; assisted the director with reports, presentations, and projects by preparing Microsoft Word, Excel, and PowerPoint documents as well as extracting course registration reports from Banner system; managed director’s scheduling for departmental meetings, teleconferences, and interviews; electronic records management of adjunct employment applications; submission of adjunct faculty credentials to human resources for criminal background check and drug screening; coordinated and submitted adjunct faculty credentials for review and hiring by university provost; prepared adjunct faculty contracts for approval by university president; managed textbook procurement for undergraduate online and face to face courses; certified and distributed official and unofficial transcripts; admissions representative for undergraduate candidates; data entry specialist for academic transfer credit information into university Banner system; processed applications for food service certification program; prepared and submitted departmental office supply requisitions; coordinated maintenance of all office equipment; compiled and distributed various documentation to internal and external agencies; responsible for handling of incoming and outgoing written communication; provided reception coverage for front desk.

• Temporary Secretary

  • Oct 2011 - Mar 2012

  Provided reception coverage for front desk and maintained appearance of lobby. Electronic records management of adjunct employment applications. Submission of adjunct faculty credentials to human resources for criminal background check and drug screening. Managed textbook procurement for undergraduate online and face-to-face courses. Processed applications for food service certification program. Responsible for handling of incoming and outgoing written communication. Provided reception coverage for front desk and maintained appearance of lobby. Electronic records management of adjunct employment applications. Submission of adjunct faculty credentials to human resources for criminal background check and drug screening. Managed textbook procurement for undergraduate online and face-to-face courses. Processed applications for food service certification program. Responsible for handling of incoming and outgoing written communication.



Thomas Nelson Community College

• United States
• Higher Education
• 200 - 300 Employee

• Office Services Assistant

  • Oct 2009 - Jun 2011

  Provided assistance to Engineering, Science and Allied Health Division office and the Dean, Administrative Assistant and Assistant Coordinator. Answered telephone and visitor inquiries. Assisted assistant division deans, program heads and faculty with access to classes and meeting facilities. Issued copier codes, forms, and supplies and assisted in the use of the Student Information System. Registered students for classes and processed course add/drops. Effectively assisted students with changes to schedules due to course cancellations. Attached appropriate service indicators to student accounts for third party student payments. Monitored enrollment cancellation report. Maintained electronic record of graduation applications and their status in the approval process. Maintained full and part time faculty and staff mailboxes and distributed mail on daily basis. Communicated on behalf of ESAH division with other internal college offices, government and educational agencies, and business and industry representatives.



Zion Baptist Church

• Religious Institutions
• 1 - 100 Employee

• Office Assistant

  • Jan 2005 - Dec 2005

  Maintained accounts payable records. Manually compiled payroll data to compute and post wages, and reconciled errors. Computed wages and deductions and posted to payroll records. Prepared reports of earnings, taxes, and deductions. Prepared payroll checks for signatures and distribution. Data entry of weekly financial contributions. Compiled information for and typed daily financial reports. Performed monthly bank reconciliation for five operating accounts. Answered multi-line telephone and greeted all visitors and members. Faxed, scanned, and copied documents. Typed and printed weekly bulletins. Monitored and maintained office supplies. Maintained reception and office areas.



Teletech, Inc

• Telecommunications

• Technical Support Representative

  • Nov 2002 - Jul 2003

  Assisted clients with issues regarding cellular services following company procedure and policy. Accessed account information and made appropriate notations as necessary. Assisted in evaluation and recommendation of appropriate changes to plans and services as requested by customer. Initiated trouble tickets, created queries, and provided first tier technical support for one-call resolution and customer service in order to ensure customer retention. Assisted clients with issues regarding cellular services following company procedure and policy. Accessed account information and made appropriate notations as necessary. Assisted in evaluation and recommendation of appropriate changes to plans and services as requested by customer. Initiated trouble tickets, created queries, and provided first tier technical support for one-call resolution and customer service in order to ensure customer retention.



First Baptist Church of Hampton

• Religious Institutions
• 1 - 100 Employee

• Data Entry Clerk/Office Technician

  • Aug 1998 - Sep 2001

  Compiled payroll data, entered data to compute and post wages, and reconciled errors using computer. Computed wages and deductions and posted to payroll records. Reviewed wages, computed, and corrected errors to ensure accuracy of payroll. Communicated all issues or concerns relating to payroll or billing errors in a timely manner to the Church Office Administrator, Financial Secretary, and Treasurer. Prepared periodic reports of earnings, taxes, and deductions. Calculated and deposited quarterly payroll tax payments. Electronic records management of leave pay and nontaxable wages. Prepared payroll and payment checks for signature and issued payroll checks and distributed payments to appropriate vendors. Compiled and processed annual 1099 and W-2 documentation. Layout editor for weekly newsletter and various advertisements. Assisted in creation, printing, and distribution of weekly and special program bulletins. Responsible for upkeep and maintenance of office equipment. Notary Public for church at large.



USPS

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Data Conversion Operator

  • Jul 1997 - Feb 1998

  Processed mail pieces using computer terminal to prepare mail for automated equipment. Read typed or handwritten addresses from letter image on terminal screen, and then selected and input essential information so address bar code could be applied to letter for correct distribution. Maintained equipment and reported all discrepancies to appropriate personnel. Processed mail pieces using computer terminal to prepare mail for automated equipment. Read typed or handwritten addresses from letter image on terminal screen, and then selected and input essential information so address bar code could be applied to letter for correct distribution. Maintained equipment and reported all discrepancies to appropriate personnel.



Hampton-Newport News Community Services Board

• United States
• Mental Health Care
• 200 - 300 Employee

• Office Associate II

  • Sep 1994 - Jul 1997

  Used computer and/or typewriter to type letters, reports, forms, or other material from rough draft. Greeted and received visitors at outpatient mental health care clinic, determined nature of business, announced visitor's arrival to appropriate person and directed to destination. Answered and routed incoming calls and took messages as needed. Verified current and made future appointments. Made copies of insurance information, collected co-pays and other fees and maintained daily log of incoming monies and forwarded deposits to appropriate department. Collected and distributed mail. Filed medical records of facility according to filing system. Operated computer to enter and retrieve data. Utilized optical scanner to log in and sign out medical records as requested. Recording Secretary for agency Risk Management Committee. Provided clerical support to other departments as required.