Experience

BESI Singapore Pte Ltd

• Singapore
• Semiconductor Manufacturing
• 1 - 100 Employee

• Senior Order Processing

  • Sep 2016 - Present

  Besi Singapore Pte Ltd (Sep 2016 – Present) Job Responsibilities​ • Mainly responsible for fulfilling customer request (End to end) process which includes o Processing new customer purchase order manually/EDI, quotations with verifications and followup with customers in case of discrepancies: part price, part no. o Ensure business transaction closure from sales order through insurance of delivery note & invoicing and payment. o Process warranty orders and monitor warranty returns against own responsibility territories. o Preparing shipping documents such as commercial invoice and packing list to trigger shipment booking with freight forwarders/agent for courier shipment. o Drop ship coordination with factories (Malaysia, Austria and China). • Work with sales and engineers on alignment of customer requirement (including pricing and business conditions) Show less



GES SINGAPORE PTE LTD

• Singapore

• Fulfillment Executive

  • Jan 2015 - Aug 2016

  Mainly responsible for fulfilling customer request which includes o Interacting with customer daily on Purchase order schedules, allocation and supply chain solutions o Ensure on time delivery to customer (including inter-department follow up) o Weekly conference call with customer to communicate above • Work with sales on alignment of customer requirement (including pricing and business conditions) • Work with inter-department to ensure customer requirement can be met • Process customer Purchase order from order till shipment • Prepare business report for senior management on weekly basis (on actual vs forecast) • Monitor and push for AR issue closure with customer Show less



Advantek

• United States
• Semiconductor Manufacturing
• 100 - 200 Employee

• Customer Service Executive

  • Sep 2011 - Oct 2015

  . Responsible for managing customer order fulfillment through ERP system. (SG, Indonesia, Thailand, Malaysia, Vietnam, Korea and India). •Handle both internal and external customers’ orders and enquiries through phone calls, emails & faxes. •Coordinate with the supply chain team (SCM) to ensure that orders are processed and delivered as per agreed schedules. •Assisting sales personnel in processing sample request to customer when required. •Drop ship coordination with factories (China, Philippines, Taiwan and US). •Provide customer inventory report and delivery schedule updates through email/customer web portal. •Analyze customer forecast accuracy with both customer and SCM to ensure order can be fulfill timely. •Coordinate with consignment customer for stock replenishment requirement to achieve to a healthy stock level. • Perform consumption billing, hub inventory reconciliation and physical stock take to ensure inventory accuracy at customer consignment warehouse. •Preparing shipping documents such as commercial invoice and packing list to trigger shipment booking with freight forwarders/agent for courier shipment. •Identify and resolve customer returns through appropriate RMA (Return Material Authorization) /credit notes. Show less



Murata

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2009 - Aug 2011

  . Responsible for order and forecast entry (EDI Uploading) into global system. •Mainly responsible for key customer (Motorola’s global procurement for all factories worldwide) •Reviewing customer forecast and requirement with both customer and internal functional team to ensure order can be fulfill timely •Responsible for communicating daily with customer on their inventory level and consignment warehouse inventory accuracy. •Provide order entry support, follow up with factories to ensure orders are acknowledged and monitor orders to ensure shipments are delivered as planned to job site without delay. •Visiting customer together with Sales managers on regular basis to build better relationship and understand customer requirement. Show less