Experience

Enigma Consultancy Limited

• Kenya
• IT Services and IT Consulting
• 1 - 100 Employee

• Communications Strategist/Executive Associate

  • May 2021 - Present

  • Overseeing that communication in and between all departments is seamless and effective. • Utilizing customer relationship management (CRM) tools in coordinating and monitoring client experience operations. • Conduct research to discover new techniques vital for improving client experience. • Establish communication mediums through which customers can easily contact our company and vice versa. • Define and implement standards operating procedures (SOPs) for ensuring optimal client experience. • Assist clients with questions, inquiries, complaints or special requests either on call, mail, chat or one on one. • Building sustainable relationship and trust with clients through open and interactive communication. • Follow communication procedures, guidelines and policies. • Coordinating workflow in all departments for optimal and quality client satisfaction. • Recruit, train and mentor new staff members. • Analyze statistics and any other data to determine the level of client service our company is providing. • Conducting quality assurance surveys with clients and provide feedback to the team. Show less



New Life Community

• United States
• Religious Institutions
• 1 - 100 Employee

• (Significant Work Experience) - Social Worker and Finance Lead

  • May 2020 - Nov 2020

  ● Facilitating daily disbursement and repayment of loans. (Finance Lead) ● Soliciting for community development funds from non-Governmental organizations. ● Identifying the needy members of the society viable for benefits. ● Setting up businesses for the less fortunate members of the society. ● Organizing community events such as community clean up. ● Educating community members, the importance of setting up businesses and managing their funds. Achievements ● Successfully participated in soliciting business startup funds from Equity and Safaricom Foundation. ● Managed to help 5 community members Startup businesses. Show less



Sky.Garden

• Kenya
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service and Finance Lead

  • Nov 2017 - Feb 2020

  ● Facilitating day to day merchant payment processing. ● Prepare spreadsheets for various suppliers' invoices. ● Research and understand the territory to identify and establish business contacts with potential customers. ● Research, analyze competitive and industry trends and recommend appropriate measures ● After sales skills. ● Develop customer value propositions. Strive for effectively probing and identifying needs and suggesting solutions to help customers. ● Building an understanding of all services offering to be able to offer integrated solutions. Show less



Motion Pictures Company

• Nairobi, Kenya

• Public Relations Communications Specialist

  • Aug 2017 - Oct 2017

  ● Manage Social Media platforms. ● Relationship management to establish strategies for building and maintaining relationships. ● Reputation management by planning and implementing policies and strategies that demonstrate the organization’s commitment to the public. ● Digital Marketing and Content Writing. ● Research and analyze competitive industry trends and recommend appropriate measures. ● Creating campaigns for brand awareness. ● Manage Social Media platforms. ● Relationship management to establish strategies for building and maintaining relationships. ● Reputation management by planning and implementing policies and strategies that demonstrate the organization’s commitment to the public. ● Digital Marketing and Content Writing. ● Research and analyze competitive industry trends and recommend appropriate measures. ● Creating campaigns for brand awareness.



East Africa Institute of Certified Studies

• Kenya
• Education Management
• 1 - 100 Employee

• Customer Care Executive and Communications Executive

  • Sep 2015 - Jul 2017

  ● Administer the organization’s overall strategies in consultation with the management. ● Ensuring other managers and colleagues get necessary assistance in executing their responsibilities. ● Dealing with clients through responding to their queries and providing information about the organization. ● Writing and distribution of content through social media. ● Responding to both clients’ and partner’s emails. ● Administer the organization’s overall strategies in consultation with the management. ● Ensuring other managers and colleagues get necessary assistance in executing their responsibilities. ● Dealing with clients through responding to their queries and providing information about the organization. ● Writing and distribution of content through social media. ● Responding to both clients’ and partner’s emails.



Ebru Africa TV

• 1 - 100 Employee

• Reporter and Writer

  • Jan 2015 - Sep 2015

  ● Editing news footage. ● Creating vital stories for the news coverage. ● Plan media briefings and press conferences. ● Draft media reports. ● Editing news footage. ● Creating vital stories for the news coverage. ● Plan media briefings and press conferences. ● Draft media reports.



SuperSport

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Script Breaking and Editing

  • May 2014 - Oct 2014

  ● Framing the script to an audience’s point of view. ● Coming up with new ideas for the audience’s viewing. ● Ensuring the entire script makes sense to the audience. ● Examining the picture and sound before airing the content to the audience. ● Framing the script to an audience’s point of view. ● Coming up with new ideas for the audience’s viewing. ● Ensuring the entire script makes sense to the audience. ● Examining the picture and sound before airing the content to the audience.