Experience

Thankyou Payroll

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Specialist

  • Mar 2022 - Present



Inland Revenue NZ

• New Zealand
• Government Administration
• 700 & Above Employee

• Customer Service Officer

  • Oct 2019 - Sep 2021



Offsourcing, Inc

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Team Lead

  • Jan 2014 - Dec 2018

  Overlooks E-Support Team to meet client objectives. • Communicate clear instructions and work demands with team members • Monitor team members’ participation and involvement to ensure their training is being put into use, and see if any additional training/coaching is needed. • Handles escalations. • Creates reports to update the team’s progress. Overlooks E-Support Team to meet client objectives. • Communicate clear instructions and work demands with team members • Monitor team members’ participation and involvement to ensure their training is being put into use, and see if any additional training/coaching is needed. • Handles escalations. • Creates reports to update the team’s progress.