Experience

Vetsure Pet Insurance
• Operations Manager

  • Jun 2022 - Present


Breakspear Medical Group Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Quality Manager

  • Apr 2016 - Jun 2022

  Breakspear Medical is a privately-owned and operated day clinic offering many different clinical services treating a variety of allergy and environmental illnesses with fully qualified, caring staff. Established for over 30 years, we are dedicated to restoring your well-being. www.breakspearmedical.com Breakspear Medical is a privately-owned and operated day clinic offering many different clinical services treating a variety of allergy and environmental illnesses with fully qualified, caring staff. Established for over 30 years, we are dedicated to restoring your well-being. www.breakspearmedical.com



Haven Holidays

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Business Development Manager

  • Jun 2015 - Jan 2016

  Job Responsibilities * To initiate contact with prospective third parties through an agreed focus and plan that is in line with the brand objectives and values * To conduct presentations with 3rd Parties, introducing them to the product and ensuring that brand benefits are well communicated with the goal of bringing in new business * To conduct Park visits as appropriate with potential 3rd Party partners * To manage the process from initiation through to contract sign off resulting in targets being met * To manage the new account to the point whereby the ongoing account handling is taken over by the relevant internal channel of distribution. * To attend promotional events as required in support of new and existing distribution channels * To demonstrate a thorough knowledge of all aspects of the Bourne Leisure operation and have a detailed knowledge of the Haven product. To develop this knowledge through participation in park familiarity visits as required and to pass on this knowledge to team members as required. * Any other ad hoc task required to support the Partnerships team and the wider business. Show less



Allianz Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Customer Centre Manager

  • Oct 1995 - Feb 2009

  Responsibilities * Managing inbound and outbound new business contact centre teams * Direct line management of circa 150 UK contact centre seats and 50 offshore seats. * Achieving new business metrics and targets * Responsible and accountable for budgets and forecasting. Annual budget circa £2m * Introducing productivity and efficiency improvements throughout all departments. * Liaise with service providers including training and technology suppliers * Key point of contact with marketing teams to regularly review performance and initiatives. * Ongoing review of all tactical and strategic plans including revision of seating, staffing levels and outsource arrangements where applicable. * Owner of all departmental process reviews, revision and improvement * Owner of quality assurance processes for centres within my remit * Responsibility for all telephony routing, flows and IVR content for centres within my remit Show less