Director of Human Resources

• Aug 2021 - Present

Works in partnership with the Director of Finance and senior leadership and creates salary ranges, and advises on decisions concerning promotions, compensation adjustments, transfers, relocations, hires, and terminations. Collaborates and strategizes with senior leadership on staffing, recruiting, and retention. Performs full-cycle recruiting, onboarding/off-boarding, and conducts exit interviews. Plans, leads, develop, coordinates, and implements policies, processes, training, initiatives, and… Show more Works in partnership with the Director of Finance and senior leadership and creates salary ranges, and advises on decisions concerning promotions, compensation adjustments, transfers, relocations, hires, and terminations. Collaborates and strategizes with senior leadership on staffing, recruiting, and retention. Performs full-cycle recruiting, onboarding/off-boarding, and conducts exit interviews. Plans, leads, develop, coordinates, and implements policies, processes, training, initiatives, and surveys to support human resource compliance and strategy needs. Assesses training needs and identifies training resources. Effectively ensures that employees and supervisors review and approve timesheets for smooth payroll processing, including processing payroll. Supports and provides employees with benefits, payroll, and timekeeping questions. In conjunction with managers, develops performance improvement plans: plans and executes necessary terminations, Counsels and coach executive and senior management and employees regarding employee relations issues. Monitors and ensures compliance with federal, state, and local employment laws and regulations and recommends best practices, reviews, and modifies policies and procedures to maintain compliance. Supports benefits maintenance and open enrollment, including evaluation of annual plan offerings, and provides recommendations to senior management. Conducts workplace investigations, garnishments, manages leave of absence (FMLA/CRFR, PFL, PDL, etc.), medical accommodations, and the interactive process as needed. Oversees Workers' Compensation claims, unemployment claims, and legal reporting; facilitates state garnishments. Effectively communicates in writing and verbally human resource policies and procedures to all company constituents.

Manager of Human Resources

• Jun 2020 - Jul 2021

Increased employee base by 42% as HR of One. Enhanced organization of personnel files, including compliance with 1-9 employment verifications. Improved onboarding/offboarding processes, enhanced and implemented training for Injury Illness Prevention Program and Safe Practices. Introduced job requisitions and hiring spreadsheets. Conducted full-cycle recruiting, participated in every interview, created offer letters, and processed background screenings and reference checks. Provided training and… Show more Increased employee base by 42% as HR of One. Enhanced organization of personnel files, including compliance with 1-9 employment verifications. Improved onboarding/offboarding processes, enhanced and implemented training for Injury Illness Prevention Program and Safe Practices. Introduced job requisitions and hiring spreadsheets. Conducted full-cycle recruiting, participated in every interview, created offer letters, and processed background screenings and reference checks. Provided training and guidance to hiring managers on the interviewing process and appropriate questions to ask. Introduced COVID policy, forms and created Mandatory COVID-19 and Influenza Vaccination policy and implementation. Updated the Employee Handbook and produced policies and procedures and execution. Introduced Workers' Compensation process and ensured the company complies with CA Labor Law posters and regulatory postings.

Membership Chair, Former Hospitality Chair (2019) - Volunteer

• Nov 2018 - Sep 2020

Human Resources Generalist

• Jul 2018 - Jun 2020

• Primary accountability for all HR functions as a department of one for over 200 employees. • Recruits and manages hiring process, applicant screening, background and reference checks, drug testing, onboarding, training, handbook, company policy and procedures. • Administrate health and supplementary benefit plans, including open enrollment. • Supports business partners with employee relations, counsel, and advisory. • Facilitates worker’s compensation claims, communications… Show more • Primary accountability for all HR functions as a department of one for over 200 employees. • Recruits and manages hiring process, applicant screening, background and reference checks, drug testing, onboarding, training, handbook, company policy and procedures. • Administrate health and supplementary benefit plans, including open enrollment. • Supports business partners with employee relations, counsel, and advisory. • Facilitates worker’s compensation claims, communications, training, and liaison. Show less • Primary accountability for all HR functions as a department of one for over 200 employees. • Recruits and manages hiring process, applicant screening, background and reference checks, drug testing, onboarding, training, handbook, company policy and procedures. • Administrate health and supplementary benefit plans, including open enrollment. • Supports business partners with employee relations, counsel, and advisory. • Facilitates worker’s compensation claims, communications… Show more • Primary accountability for all HR functions as a department of one for over 200 employees. • Recruits and manages hiring process, applicant screening, background and reference checks, drug testing, onboarding, training, handbook, company policy and procedures. • Administrate health and supplementary benefit plans, including open enrollment. • Supports business partners with employee relations, counsel, and advisory. • Facilitates worker’s compensation claims, communications, training, and liaison. Show less

HR Assistant/Staffing Coordinator

• Jun 2018 - Feb 2019

• Provides human resources functions for a union labor force of 2,000 employees in the field of hospitality. • Supports business partners with employee relations, hiring, background checks, drug testing, and onboarding. • Facilitates employee scheduling, absenteeism follow-up, and written disciplinary actions according to company policy • Provides human resources functions for a union labor force of 2,000 employees in the field of hospitality. • Supports business partners with employee relations, hiring, background checks, drug testing, and onboarding. • Facilitates employee scheduling, absenteeism follow-up, and written disciplinary actions according to company policy

Supervisor, Dental

• Jan 2015 - Jun 2018

• Managed the workflow of the front/back office operations and provider scheduling for an FQHC • Conducted performance evaluations, coaching, and training • Administered candidate pre-screening, recruiting, hiring, and • Performed employee relations, problem-solving, written disciplinary communications, and PIP’s • Ensured personnel in compliance with Prevention and Infection Control, OSHA and HIPAA regulations Key Results: Maintained Quality Service metrics at… Show more • Managed the workflow of the front/back office operations and provider scheduling for an FQHC • Conducted performance evaluations, coaching, and training • Administered candidate pre-screening, recruiting, hiring, and • Performed employee relations, problem-solving, written disciplinary communications, and PIP’s • Ensured personnel in compliance with Prevention and Infection Control, OSHA and HIPAA regulations Key Results: Maintained Quality Service metrics at 100% Improved customer service by reducing time constraints, achieved goals and exceeded company expectations Reduced overtime from 10% to 1.3% (Goal < 3%) Exceeded company's expectations for Medical and Dental Integration for children 0-5 years old (48%: Goal 36%) Show less • Managed the workflow of the front/back office operations and provider scheduling for an FQHC • Conducted performance evaluations, coaching, and training • Administered candidate pre-screening, recruiting, hiring, and • Performed employee relations, problem-solving, written disciplinary communications, and PIP’s • Ensured personnel in compliance with Prevention and Infection Control, OSHA and HIPAA regulations Key Results: Maintained Quality Service metrics at… Show more • Managed the workflow of the front/back office operations and provider scheduling for an FQHC • Conducted performance evaluations, coaching, and training • Administered candidate pre-screening, recruiting, hiring, and • Performed employee relations, problem-solving, written disciplinary communications, and PIP’s • Ensured personnel in compliance with Prevention and Infection Control, OSHA and HIPAA regulations Key Results: Maintained Quality Service metrics at 100% Improved customer service by reducing time constraints, achieved goals and exceeded company expectations Reduced overtime from 10% to 1.3% (Goal < 3%) Exceeded company's expectations for Medical and Dental Integration for children 0-5 years old (48%: Goal 36%) Show less

Director, Corporate Relations

• Aug 2014 - May 2016

• Executed relationship management with new and current corporate sponsors and business owners • Accomplished relationship building through networking, phone calls, and written business communications • Organized LSBA`s annual corporate mixers, obtained sponsors, scheduled keynote speakers, and panel guests • Coordinated networking opportunities for members and students for the Annual Corporate Mixer • Connected with our member’s education, experience, and career… Show more • Executed relationship management with new and current corporate sponsors and business owners • Accomplished relationship building through networking, phone calls, and written business communications • Organized LSBA`s annual corporate mixers, obtained sponsors, scheduled keynote speakers, and panel guests • Coordinated networking opportunities for members and students for the Annual Corporate Mixer • Connected with our member’s education, experience, and career goals to arrange workshops, internships, and employment opportunities Show less • Executed relationship management with new and current corporate sponsors and business owners • Accomplished relationship building through networking, phone calls, and written business communications • Organized LSBA`s annual corporate mixers, obtained sponsors, scheduled keynote speakers, and panel guests • Coordinated networking opportunities for members and students for the Annual Corporate Mixer • Connected with our member’s education, experience, and career… Show more • Executed relationship management with new and current corporate sponsors and business owners • Accomplished relationship building through networking, phone calls, and written business communications • Organized LSBA`s annual corporate mixers, obtained sponsors, scheduled keynote speakers, and panel guests • Coordinated networking opportunities for members and students for the Annual Corporate Mixer • Connected with our member’s education, experience, and career goals to arrange workshops, internships, and employment opportunities Show less

Office Manager

• Dec 2012 - Nov 2013

• Supervised and performed business operations for dental and specialties for a new office • Successfully cultivated and performed daily activities using proprietary software in a paperless environment • Enhanced patient count via external marketing techniques • Supervised and performed business operations for dental and specialties for a new office • Successfully cultivated and performed daily activities using proprietary software in a paperless environment • Enhanced patient count via external marketing techniques

Operations Manager

• Sep 2008 - Jan 2011

• Supervised business functions for general dentistry and specialties reporting to the Director of Market Operations • Implemented employee development, motivation, and training focused on customer service, safety, OSHA, HIPAA, company updates and expectations • Ensured company policies were followed and provided training as needed • Conducted 90 day and annual performance evaluations • Performed recruiting, prescreening, interviewing, hiring, onboarding user access to foster… Show more • Supervised business functions for general dentistry and specialties reporting to the Director of Market Operations • Implemented employee development, motivation, and training focused on customer service, safety, OSHA, HIPAA, company updates and expectations • Ensured company policies were followed and provided training as needed • Conducted 90 day and annual performance evaluations • Performed recruiting, prescreening, interviewing, hiring, onboarding user access to foster office growth • Administered off-boarding employees, exit interviews, collection of company property, and user access changes • Accomplished performance evaluations, cross-functional training, treatment case presentations, coordination of insurance benefits, financial arrangements and exceeded company goals Show less • Supervised business functions for general dentistry and specialties reporting to the Director of Market Operations • Implemented employee development, motivation, and training focused on customer service, safety, OSHA, HIPAA, company updates and expectations • Ensured company policies were followed and provided training as needed • Conducted 90 day and annual performance evaluations • Performed recruiting, prescreening, interviewing, hiring, onboarding user access to foster… Show more • Supervised business functions for general dentistry and specialties reporting to the Director of Market Operations • Implemented employee development, motivation, and training focused on customer service, safety, OSHA, HIPAA, company updates and expectations • Ensured company policies were followed and provided training as needed • Conducted 90 day and annual performance evaluations • Performed recruiting, prescreening, interviewing, hiring, onboarding user access to foster office growth • Administered off-boarding employees, exit interviews, collection of company property, and user access changes • Accomplished performance evaluations, cross-functional training, treatment case presentations, coordination of insurance benefits, financial arrangements and exceeded company goals Show less

Manager, Accounts Receivable

• Sep 1999 - Feb 2008

• Led and supported multiple departments reporting to the VP of Finance/Credit Services • Collaborated with executive management and developed policy and procedures for AR and Credit And Collections • Accomplished in recruiting, interviewing, and hiring to assist department growth and maintained employee turnover at 0% • Strengthened customer service and implemented training and relationships building among business support and field offices • Facilitated timely… Show more • Led and supported multiple departments reporting to the VP of Finance/Credit Services • Collaborated with executive management and developed policy and procedures for AR and Credit And Collections • Accomplished in recruiting, interviewing, and hiring to assist department growth and maintained employee turnover at 0% • Strengthened customer service and implemented training and relationships building among business support and field offices • Facilitated timely administrative support for multiple offices • Increased and maintained collection percentages by identifying training opportunities and managing performance against company metrics Also, employed with the same company from March 1995 to 1999: ** Promoted from Office Manager to Regional Manager 10/1998 - 09/1999 ** Promoted from Regional Manager to Accounts Receivable Manager 09/1999-02/2008 Show less • Led and supported multiple departments reporting to the VP of Finance/Credit Services • Collaborated with executive management and developed policy and procedures for AR and Credit And Collections • Accomplished in recruiting, interviewing, and hiring to assist department growth and maintained employee turnover at 0% • Strengthened customer service and implemented training and relationships building among business support and field offices • Facilitated timely… Show more • Led and supported multiple departments reporting to the VP of Finance/Credit Services • Collaborated with executive management and developed policy and procedures for AR and Credit And Collections • Accomplished in recruiting, interviewing, and hiring to assist department growth and maintained employee turnover at 0% • Strengthened customer service and implemented training and relationships building among business support and field offices • Facilitated timely administrative support for multiple offices • Increased and maintained collection percentages by identifying training opportunities and managing performance against company metrics Also, employed with the same company from March 1995 to 1999: ** Promoted from Office Manager to Regional Manager 10/1998 - 09/1999 ** Promoted from Regional Manager to Accounts Receivable Manager 09/1999-02/2008 Show less