Account Retention Specialist Revana ADT

• Jul 2017 - Present

I take inbound calls from existing customers that are unhappy with their service or experiencing financial difficulties. I help them keep their home security by reducing their bill or sometimes just fixing the problem when they would otherwise cancel the account and leave the company. I take inbound calls from existing customers that are unhappy with their service or experiencing financial difficulties. I help them keep their home security by reducing their bill or sometimes just fixing the problem when they would otherwise cancel the account and leave the company.

Secret Shopper

• Jan 2017 - Present

I work for several different companies in the Sassie Network. We inspect the quality of goods and services. I work for several different companies in the Sassie Network. We inspect the quality of goods and services.

Mystery Shopper

• Jan 2017 - Present

Lodging operations agent

• May 2019 - Present

Temporary job ended Temporary job ended

Sales Representative

• Mar 2017 - Jun 2017

I received inbound calls from Hilton guests that were calling to book hotel reservations. the customer was in asked to please hold for a brief survey and transfer to someone in my position to try to sell them a timeshare vacation package. Ethically this was not the job for me. I received inbound calls from Hilton guests that were calling to book hotel reservations. the customer was in asked to please hold for a brief survey and transfer to someone in my position to try to sell them a timeshare vacation package. Ethically this was not the job for me.

Vacation Planner

• Jun 2016 - Feb 2017

I love my job, I am looking to delve a little deeper into the travel and tourism industry. I would love to work for a company like Expedia or Travelocity. I love my job, I am looking to delve a little deeper into the travel and tourism industry. I would love to work for a company like Expedia or Travelocity.

Cashier

• Jun 2014 - Dec 2015

Cashier, Customer Service

Assistant Manager

• Dec 2012 - Jun 2014

Supervising associates in day to day tasks. Controlling inventory, merchandising, supervising unloading of trucks, counting cash of give deposits and overseeing front end register operations, customer service, handling angry and upset customers and associates

Field Project Supervisor

• Jun 2005 - Dec 2012

Supervising Remodels of existing stores, Supervising Fixture Warehouse, ordering Fixtures and Supplies, Managing Construction Contractors, working to meet strict deadlines, controlling staffing, supervising multiple shifts, working closely with Store Management, overseeing New Store Setups and controlling the budget. Handling upset customers and associates, customer service.

Department Manager of Houswares

• Mar 2004 - Jun 2005

Running the housewares department, ordering, merchandising, customer service? Controlling inventory and preparing for seasonal spikes in sales. Keeping Department and back room meat clean and organized

Salesfloor Associate

• Aug 2003 - Mar 2004

Stocking shelves, customer service, putting away returns and keeping Departments neat clean and organized