Experience

Pivital, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Program Manager

  • Feb 2018 - Present

  • Develop and implement strategies, processes, and initiatives to ensure success of different key programs and projects• Managed offshore desk of up to 30 individuals, including training certain individuals on project coordination, as well as billing• Improve ticket creation target for offshore desk by 60% through efficient resource management, process improvement, and team leadership• Design orientation program for new hires to expedite onboarding and team organization, as well as train employees in efficiency, multi-tasking, use of multiple tools and time management• Maintain coordination between internal departments and teams, as well as clients, partners and technicians through timely updates of program and project progress• Create unique and detailed reports to cater to different client/project needs, as well to report on internal team progress.

• Senior Project Coordinator

  • Feb 2016 - Feb 2018

  Ensured smooth operations for many break-fix accounts, as well as large projects through effective resource utilization, task prioritization, and team coordination. Maximized efficiency by attentively monitoring schedules, milestones, and deliverables while relaying potential issues to program manager. Trained support staff on each account and project to satisfy the wants and needs of each client.



Field Nation

• United States
• Software Development
• 700 & Above Employee

• Assistant Project Coordinator

  • Sep 2015 - Feb 2016

  • Excellent customer service skills and positive attitude• Helped lead and train a new team on technician and client expectations, as well as on the platform and tools used daily• Ensured deliverables were timely and the billing was complete on-time for the Accounts Payable and Account Receivables teams to process.• Kept projects on schedule by managing deadlines and adjusting workflows as needed. • Excellent customer service skills and positive attitude• Helped lead and train a new team on technician and client expectations, as well as on the platform and tools used daily• Ensured deliverables were timely and the billing was complete on-time for the Accounts Payable and Account Receivables teams to process.• Kept projects on schedule by managing deadlines and adjusting workflows as needed.