Experience

Pangraph Ltd

• Greece
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Quality Systems Manager (Pharmaceutical Cartons & Leaflets)

  • Sep 2019 - Present

  ● Sustain and develop ISO 45001:2018, 9001:2015 & 14001:2015. ● Manage audits. ● Manage customer complaints. ● Ensure that the plant operates in accordance with any health, safety and environmental policies and procedures to ensure the safety of personnel and visitors. ● Update quality documentation. ● Regulate, control and improve the quality of the final product and all processes throughout the business, in accordance to ISO standards. ● Review and write SOPs. ● Online and final quality inspection of printed products. ● Color management. ● Provide technical expertise to the team. ● Train personnel in all aspects of the quality system and application of procedures. Show less



DPA Label Pack

• Greece
• Printing Services
• 1 - 100 Employee

• Customer Service

  • Feb 2016 - Aug 2019

  ● Customer service ● Propose packaging solutions adjusted to customers' needs ● CRM operation ● Receive and forward customers’ offers, orders, claims in collaboration with other departments (prepress, cost analysis, quality control) ● Sales ● Writing offers ● Coordination of deliveries and exports ● Customer service ● Propose packaging solutions adjusted to customers' needs ● CRM operation ● Receive and forward customers’ offers, orders, claims in collaboration with other departments (prepress, cost analysis, quality control) ● Sales ● Writing offers ● Coordination of deliveries and exports



Koutroulias Holding SA Enterprises

• Secretarial Services

  • Sep 2013 - Feb 2016

  Palmie Bistro Secretarial Services Manage Incoming and outgoing calls Redact formal and informal documents Archive documents Fulfill open cases at the public services Secretarial services for the vice president; Palmie Bistro Secretarial Services Manage Incoming and outgoing calls Redact formal and informal documents Archive documents Fulfill open cases at the public services Secretarial services for the vice president;



Owner

• Transportation/Trucking/Railroad

• • Sep 2011 - Aug 2013

  Research themes and images in accordance to customer needsDesign the graphic part of websites in consultation with web programmers

• • Sep 2011 - Aug 2013

  Buy and sell accessories via Facebook, Amazon, eBay to fulfill market demandMarket research to identify new productsPublic relations to reach new customersListen to customers in order to understand their needsMatching customer needs with products specifications



Liaskos Nikolaos & SIA EE

• Production Manager

  • Oct 2009 - Jun 2011

  Train and manage a staff of 7 employees to produce high quality and timely customer oriented products Planning daily schedule of the production (silkscreen printing) Communicate with customers on a daily basis to assure complete and satisfactory order fulfillment Coordinate with Sales to harmonize production with customer expectations Quality control of all product aspects involving multiple phases Supervised the warehouse to ensure just in time inventory Travel to Spain in order to negotiate with the suppliers and research the market Communicate with the Spanish and American suppliers to ensure customers’ needs and orders Research new products to optimize the production Vice Presidents’ administration Show less



Alarco Security Systems

• United States
• Security and Investigations
• 1 - 100 Employee

• Call Center

  • Jan 2008 - Jan 2009

  Telemarketing / Phone Sales Segment customers Sell according to customer needs and behaviors Telemarketing / Phone Sales Segment customers Sell according to customer needs and behaviors



Sofikitis Printing Company

• Printer Assistant (6month practice)

  • Jan 2008 - Jun 2008

  Operated printing equipment Operated printing equipment