Experience

Qualer Asset Management

• United States
• Software Development
• 1 - 100 Employee

• Director of Software Implementation

  • Jan 2023 - Present

  - Leading the implementation team with best practices for efficient project management and time tracking.- Streamlining workflows for onboarding new customers.- Managing stakeholder relationships, ensuring clear communication channels and effective conflict resolution.- Overseeing project budgets, and optimizing resources and expenses while maintaining high-quality deliverables.- Creating and improving internal KPIs for implementation and customer support.- Implemented robust quality assurance processes, ensuring compliance with industry standards and regulations.- Utilizing data analysis to make informed decisions, identify areas for improvement, and optimize project outcomes.- Developed comprehensive training programs, empowering teams, and clients to adopt new software systems efficiently.- Instituted continuous improvement practices, conducting post-implementation reviews and implementing lessons learned for ongoing enhancements.- Introduced innovative solutions to enhance implementation processes, improve efficiency, and deliver added value to clients.- Recruiting, selecting, training, and onboarding new implementation team members.- Translating customer's business needs into project requirements. Proactively managing risks and identifying opportunities.- Collaborating with senior leadership to develop and execute implementation strategies, aligning with overarching business goals and objectives. Show less

• Interim Head of Software Implementation

  • Aug 2022 - Jan 2023

• Project Manager

  • Aug 2019 - Aug 2022

  - Led recurring implementation meetings with clients to ensure a smooth transition from their incumbent software onto the Qualer platform.- Managed between 5-8 projects at once with customers in a variety of industries, including medical devices, biotechnology, and more.- Developed and deliver training programs to help employees adopt the new system.- Collaborated with cross-functional teams to ensure smooth and successful system integration.- Used a strong knowledge of Excel to migrate customers' historical data to their Qualer platform. Show less



Department of Architecture and Urban Planning of the Krasnodar Region

• Sr. Documentation Specialist

  • Feb 2016 - May 2019

  - Monitor quality of work to identify trends and avoidable upstream errors; provide feedback and suggestions for corrections and improvements- Work with other departments to review documentation for other possible improvements orefficiencies; follow up to ensure document updates identified are completed in a timely manner- Coordinate and troubleshoot errors and issues with documents

• Document Control Specialist

  • Jan 2014 - Feb 2016

  - Tracking documents during creation, review and approval processes, and throughout their life cycle- Assisting with customer communication- Managing multiple priorities and projects, and track timeline expectations to prevent overdue ordelayed tasks and events

• Junior Clerk

  • Nov 2012 - Jan 2014

  - Mail sorting and delivery- Ensure documentation is processed, formatted, issued and released accurately- Controlling documentation activities within a scientific production environment- Organization, maintenance, and archival of controlled documents