Experience

CrystalPlus.com

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Senior Operations Coordinator

  • Apr 2015 - Present

  Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency Respond to all service emails (Large volume quotes, complaints, replacement cases) Assistant to VP and manages communications between connecting departments Shipping- FedEx/UPS, F/C, 3rd Party Communicate directly with clients and encourage trusting relationships Inventory Management Organizes promotional event campaigns and attend them to facilitate their success Wholesale Division Live Chat Rep Devised processes to boost long-term business success and increase profit levels. Formulated processes to improve assistance to support groups, resulting in a reduction of downtime and financial loss. Worked in a management environment with oversight of division-level managers, operations, sales, finance, human resources, safety and compliance.



Health Plus

• United States
• Insurance
• 100 - 200 Employee

• Front Desk Receptionist

  • Jan 2012 - Mar 2015

  Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel Greet office guests enthusiastically Dispersed packages and mail to correct employees Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate Arranged accommodations and travel plans for CEO and presented itineraries Manage/distribute office inventory supplies Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Planned coverage needs and organized services to support incoming special events.