Experience

Netcompany-Intrasoft

• Luxembourg
• IT Services and IT Consulting
• 700 & Above Employee

• Service Manager

  • Jun 2022 - Present



Affidea

• Netherlands
• Medical Practices
• 700 & Above Employee

• Customer Engagement Specialist

  • Jul 2019 - Jun 2022



Logiscoop Pansyfa S.A.

• Operation and Marketing Manager

  • Apr 2014 - Dec 2018



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• • May 2007 - Oct 2012

  Fully owned subsidiary of global mobile telecoms conglomerate, offers a full range of services for business and retail clients. Having a strong customer - centered approach and providing high edge technology services, Vodafone Greece holds leadership in business subscriber base over the last 10 years. Key Responsibilities: Provide support in decision making by analyzing and reporting channel & product trends  Analysis of market trends and behavior for predicting future performance of products and channels productivity Support management decision making & planning by proposing new tools, applications and processes in all customer touch points (Vf shops, customer care, on line) Process analysis and optimization aiming to improve customer experience Collaboration with other departments ensuring alignment in projects, products, systems and processes development Manage 3rd party collaborations like Samsung, Ericson, Singular, handling and coordinate between marketing and sales in designing promotions, aiming to boost sales and stimulate revenues Development of reporting systems for monitoring and profiling KPIs according to division’s needs Show less

• • Jun 2004 - Apr 2007

  Key Responsibilities: Daily monitoring and processing of high risk subscribers in order to minimize company’s credit risks Subscription fraud detection and prevention  Contribution to Revenue Assurance/ Debt Reduction, Risk Reduction/ Fraud Reduction, Customer Satisfaction/Customer LoyaltyAchievements:  10% reduction in fraudulent loses and bad debt in my clientele portfolio in 2006, achieved through specific process proposals in administering of risky users / subscribers Implementation of a new in-house communication channel, targeting on customer satisfaction and complain reduction Interdepartmental notification of potential fraudsters and fraud control implementation Show less

• • Jul 2002 - May 2004

  Key Responsibilities: Support and troubleshooting on new services (ISP provider, 3G and GPRS Data services) Technical User SupportAchievements: Best employee for Year 2003-2004 Evaluation was based on a customer survey, measuring and evaluating customer’s need detection & comprehension, problem solving & problem solving promptness and customer satisfaction



Matrix Dps

• Athens, Greece

• Marketing Assistant

  • Aug 2001 - Jul 2002

  Matrix D.P.S. is engaged exclusively in the design and production of specialized adhesive labels for industrial clients. The company has developed a unique technique and has attained a leading position in a niche market. The company startup coincided with my career starting and commonly shared experience in building positioning & brand awareness through:  Continuous organization and participation in exhibitions  Representation of the company in prospect and existing clients  Coordination and support of marketing communication activities Show less