Experience

Mavie.care
• India
• Medical Practices
• 1 - 100 Employee
• Head of Customer Success Management

  • Mar 2023 - Present


VIVISOL

• Hospitals and Health Care
• 300 - 400 Employee

• Teamleitung Backoffice

  • Jun 2021 - Jan 2023

  Teamleitung Backoffice Beatmung und Sauerstoff Teamleitung Backoffice Beatmung und Sauerstoff



card complete Service Bank AG

• Austria
• Financial Services
• 100 - 200 Employee

• Project Stream Lead digital transformation

  • Jan 2021 - Jun 2021

  Projectstreamlead Issuing - digital transformation - drive of the development of the issuing project (plan)- scope definition- monitoring and management of interdependencies between streams- management of Issuing project team

• Teamlead Customer Service

  • Apr 2020 - Jan 2021

  Teamleitung eines Contact Centers im Customer Care Service- Performancemanagement (Inbound, Outbound, Backoffice,Autorisation and Fraud Team)- Mitarbeiterentwicklung- Feststellung und Tracking der KPIs

• Organisational lead of 3DS customer service team

  • Sep 2019 - Apr 2020

  Organisatorische Leitung des temporären Teamsfür die Umsetzung der PSD2 Richtlinie Im Issuing

• 2nd Level and training for customer service

  • Aug 2018 - Sep 2019

  Mitarbeiter des 2nd Level sowie des internenSchulungsteams

• Customer Representative

  • Sep 2016 - Aug 2018

  Customer Support Representative - Operativer Mitarbeiter im Inbound, Outbound, Backoffice


LernQuadrat
• Austria
• Education Administration Programs
• 1 - 100 Employee
• Coaching Englisch & Mathematik

  • Feb 2016 - Jul 2016