Technical Specialist

• Oct 2022 - Present

Human Resources Specialist

• Apr 2021 - Oct 2022

• Benefits and Company Policy training along with onboarding activities for new hire classes up to 10 new hires, monthly. • Full cycle benefit administration for over 700 employees, and Annual Enrollment HR training. • Management of monthly live suggestion box meetings with executive level partners. • Full cycle payroll administration of over 100 salary employees. • Organization of Wellness Events, with a total attendance rate of over 70%. • Professionalism, Communication, and teamwork training for weekly class size of up to 25 • Data gathering and full cycle resolution participation in associate relations cases. • Employee Engagement survey creation and launch. Show less

Benefits Specialist

• Aug 2019 - Apr 2021

• Reviewed, updated, and created over 20 procedure guides. • Trained employees on use and navigation of the company HRIS system. • Resolved over 500 payroll and benefit cases. • Involved in the full cycle of daily benefit implementation and training annual enrollment for over 4,000 employees. • Trained team of 6 on the use of the new benefit system to aid associate benefit enrollment. • Calculated and charged missed premiums, refunds and repayments for untimely enrollments, terminations, and qualifying events for a population of over 4,000 employees • Completed over 50 Qualifying Medical Support Notices • Kept in consistent contact with over 12 benefit carriers to resolve complex issues. Show less

Interactive Teller

• Aug 2015 - Aug 2019

Research Assistant

• Aug 2017 - May 2019

Front End Supervisor

• Dec 2014 - Aug 2015