Experience

Touchstone Energy® Cooperative

• United States
• Utilities
• 1 - 100 Employee

• Research Analyst

  • Sep 2021 - Present

  • PROJECT MANAGEMENT: Plan, coordinate, and oversee research projects related to energy solutions, beneficial electrification, and member satisfaction and engagement. Liaise between advisory research committee members and Touchstone Energy personnel and provide updates and report outs to the Board of Directors. Ensure timely delivery against rigorous deadlines and review deliverables before distribution. • STAKEHOLDER SURVEYING: Solicit participation in research projects on consumer satisfaction, engagement, and knowledge needs pertaining to energy consumption, energy efficiency, and beneficial electrification. Facilitate consumer surveys and satisfaction reports by liaising between members and the American Customer Satisfaction Index (ACSI®). • RESEARCH COLLABORATIONS: Engage with third-party vendors to deliver short- and long-term research related to consumer surveys/insights concerning member satisfaction, engagement, energy efficiency, consumer behavior, and market and industry trends. • MEMBER OUTREACH: Provide organizational members with up-to-date information on research-related membership benefits. Regularly inform members about available research resources and current consumer satisfaction trends via emails, newsletter articles, and webinars. Regularly update member resources on organizational website. • EXTERNAL ENGAGEMENT: Participate in national conferences to meet with members, stay abreast of current trends and issues, and present on Touchstone Energy-sponsored research projects. • TREND ANALYSIS: Stay abreast on energy trends, consumer, and electricity-related issues (satisfaction, engagement, rates and billing, demand response programs, electric vehicles, etc.). • MARKETING CONTENT DEVELOPMENT: Collaborate with internal marketing and branding team to support national advertising efforts and related impact research. Assist leadership team with preparation of presentations.



Hanover Research

• United States
• Market Research
• 300 - 400 Employee

• Senior Research Analyst

  • Mar 2020 - Sep 2021

  • CLIENT DELIVERY: Developed and executed product, program, and strategy plans involving both collaboratively developed and individually owned research deliverables for clients. Provided end-to-end development of timely and high-quality deliverables for higher education sector clients. • CLIENT ENGAGEMENT: Provided consulting support to external customers to help refine research objectives and to interpret study results to ensure clients understand the implications of the research and are able to act upon the results. Walked clients through final report, including methodology questions, limitations, and recommendations for future research to meet their needs. • RESEARCH PRODUCT DEVELOPMENT: Produced client deliverables including non-standard literature reviews, benchmarking reports, market analyses, and market scans; reported on best practices and strategic program planning for clients. Stayed abreast of research trends and critical issues, ensuring that research conducted meets highest standards.• PROJECT SCOPING: Worked with clients at project launch to determine best fit methodology for their requirements, and feasibility within client timeframe. Suggested primary and secondary research options, proposed new methodologies, sources, and hybrid models to solve client problems.• PROJECT MANAGEMENT: Oversaw multiple concurrent research projects with short deadlines as project lead, including project mapping, milestones and timeline management, deliverables development, and closeout.• TEAM MANAGEMENT: Guided junior researchers to ensure proper research methodologies, evidence-based analyses, accurate language, and efficient time management.• DOCUMENT MANAGEMENT: Copyedited and formatted researchers’ reports to ensure client-ready deliverables and supported team members in survey testing.

• Research Analyst

  • Apr 2018 - Mar 2020

  • REPORT DEVELOPMENT: Wrote customized reports on various topics for higher education clients.• RESEARCH AND ANALYSIS: Conducted primary and secondary research and analyzed quantitative data and qualitative sources to explore issues related to labor and industry, employment projections, and workforce development. Sources include Bureau of Labor Statistics, National Center for Education Statistics, U.S. Census Bureau, American Community Survey, professional association publications, newspapers, peer-reviewed secondary literature, and survey results. • DATA VISUALIZATION: Created graphical representations of data to communicate very complex and dense information in ways that are succinct, understandable, aesthetically pleasing, and actionable. • QUALITY ASSURANCE / QUALITY CONTROL (QA/QC): Supported team members in survey testing by implementing quality assurance/quality control processes to ensure survey setup is accurate, survey functions correctly, and includes all anticipated content. • WORKSHOPS / PRESENTATIONS: Proactively identified topics where researchers could use additional education, developed instructional content, including relevant calculation formulas and methodologies, and delivered presentations to colleagues and peers. Hosted monthly recurring events to explore current events with researchers. Moderated conversations on topics including legacy admissions, rural education, Title IX implementation, etc.



Vehicles for Change

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Development Strategist

  • Sep 2017 - Mar 2018

  • STANDARD OPERATING PROCEDURES: Developed thorough and consistent standard operating procedures for organizational processes including grant tracking, compliance monitoring, schedule management, and reporting development. • GRANT SOLICITATION: Secured $110,500 in grant awards and in-kind donations for workforce development program. • WRITTEN COMMUNICATIONS: Drafted, wrote, edited, and proofread LOI, in-kind donation requests, and grant proposals. • PARTNERSHIP PROSPECTING: Conducted market research to evaluate prospects for government, corporate, and foundation funding. Explored funding partnerships with corporate foundations, state and county agencies, family foundations, etc. • MARKETING: Closely collaborated with marketing team to outline fundraising campaign, determine storytelling, and assess appropriate outreach messaging.



Indiana University Southeast

• United States
• Higher Education
• 500 - 600 Employee

• Assistant Professor of History and International Studies

  • Aug 2012 - Aug 2017

  • INSTRUCTIONAL DELIVERY: Designed curricula, planned and instructed courses in European history (1350 to present), world history (19th & 20th centuries), and international studies for undergraduate students, while serving as department web content manager, adjunct faculty coordinator, and collaborator on numerous university outcome-based committees. • COMMUNITY ENGAGEMENT: Provided free events to the community, including conceptualizing event, exploring relevant topics, assembling panels, writing lecture, and moderating conversation. • SURVEY DESIGN AND IMPLEMENTATION: Designed and conducted regional high school teacher survey to gauge demand for university-based, career-focused certificate curriculum to determine future program development, relevant to dual credit instruction. • PROGRAM DEVELOPMENT: Conceptualized, developed, and launched a student internship program with local employer and facilitated career-focused workshops and info sessions promoting study abroad. • INTERPERSONAL AND LISTENING SKILLS: Met with students on regular basis, tailored learning approaches based on individual needs, and advised on post-graduation and career goals and strategies.



Loyola University Maryland

• United States
• Higher Education
• 700 & Above Employee

• Visiting Assistant Professor of History

  • Aug 2011 - May 2012

  • CURRICULUM DEVELOPMENT: Designed curricula, planned lecture series, and instructed courses in European and world history (1350 to present) for undergraduate students. • EVENT MANAGEMENT: Coordinated and led field trips for students to historically significant sites in Washington, D.C. • EXTERNAL ENGAGEMENT: Recruited students through campus outreach initiatives. • CURRICULUM DEVELOPMENT: Designed curricula, planned lecture series, and instructed courses in European and world history (1350 to present) for undergraduate students. • EVENT MANAGEMENT: Coordinated and led field trips for students to historically significant sites in Washington, D.C. • EXTERNAL ENGAGEMENT: Recruited students through campus outreach initiatives.



Johns Hopkins University

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Dean's Teaching Fellow

  • Jan 2011 - May 2011

  • LEADERSHIP: Received competitive fellowship to design and teach interdisciplinary, research-focused course History of Poverty in Modern Europe and the United States; supervised students’ original research projects; reported on course evaluation and outcomes. • LEADERSHIP: Received competitive fellowship to design and teach interdisciplinary, research-focused course History of Poverty in Modern Europe and the United States; supervised students’ original research projects; reported on course evaluation and outcomes.

• Teaching and Research Assistant

  • Aug 2006 - May 2009

  • INSTRUCTION: Served as Teaching Assistant for four undergraduate history courses, responsible for leading weekly tutorials, student advising and mentorship, coordination with faculty lead and other TAs, and grading. • RESEARCH AND WRITING: Performed research for book publication by the Department of The History of Medicine faculty; identified, translated, charted, and collated German and French newspaper articles on a medical subject using historical and digital databases. • INSTRUCTION: Served as Teaching Assistant for four undergraduate history courses, responsible for leading weekly tutorials, student advising and mentorship, coordination with faculty lead and other TAs, and grading. • RESEARCH AND WRITING: Performed research for book publication by the Department of The History of Medicine faculty; identified, translated, charted, and collated German and French newspaper articles on a medical subject using historical and digital databases.