Experience

PMI South Florida

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Project Manager - Volunteer

  • Aug 2022 - Present

  Miami-Fort Lauderdale Area



Pura Vida Miami

• United States
• Hospitality
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2021 - Present

  Miami, Florida, United States • Communicate and support customers throughout all stages of their requests, consistently resolving 130+ weekly inquiries, consistently exceeding KPI targets to identify and escalate unresolved issues to relevant internal teams, and collaborating with other departments to find appropriate solutions to customer issues and concerns to provide valuable information about the company's product offerings in an effort to upsell customers • Compiled customer feedback for cross-functional departments… Show more • Communicate and support customers throughout all stages of their requests, consistently resolving 130+ weekly inquiries, consistently exceeding KPI targets to identify and escalate unresolved issues to relevant internal teams, and collaborating with other departments to find appropriate solutions to customer issues and concerns to provide valuable information about the company's product offerings in an effort to upsell customers • Compiled customer feedback for cross-functional departments to improve product or service processes. • Collaborated with cross-functional teams to establish customers. Show less



VISA LTD

• Co-Founder / Project Manager

  • Aug 2014 - Jun 2020

  St Petersburg City, Russia The company was an engineering equipment supplier and provided services for the modernization and technical maintenance of the installed low-voltage systems for multiple hotel chains throughout Russia and Europe: • The development of new business channels and the expansion into new business lines has resulted in increase in revenue generation, contributing to an yearly sales growth of 24% • Negotiated and managed contracts with various vendors and suppliers. • Work together with… Show more The company was an engineering equipment supplier and provided services for the modernization and technical maintenance of the installed low-voltage systems for multiple hotel chains throughout Russia and Europe: • The development of new business channels and the expansion into new business lines has resulted in increase in revenue generation, contributing to an yearly sales growth of 24% • Negotiated and managed contracts with various vendors and suppliers. • Work together with vendors to form complex solutions aligned with client need and business requirement. Led presentations to potential customers. • Conducted financial analysis during project periods • Established strong partnerships with vendors and partners • Made changes to project scope and cost and implemented the most effective change management processes to keep the project up-to-date Show less



PJSC «Rosseti Lenenergo»

• Russian Federation
• Electric Power Transmission, Control, and Distribution
• 1 - 100 Employee

• Electromechanical Engineer

  • Nov 2012 - Oct 2014

  St Petersburg City, Russia Supporting dispatch engineers at the municipal electricity provider of St. Petersburg, including monitoring and analyzing system performance, troubleshooting technical issues, and coordinating with field technicians to ensure timely resolution of problems. Actualizing the digital scheme of the local substation in St. Petersburg by developing detailed technical drawings and diagrams using AutoCAD software



ELITE MODEL

• Fashion Model

  • Feb 2009 - Aug 2014

  Hong Kong, Hong Kong SAR SEUL KUALA LUMPUR Worked with designers across Asia on both runway shows and print photoshoots



Volkswagen Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Associate

  • Sep 2011 - Nov 2012

  St Petersburg City, Russia Sales and customer service, providing exceptional support to clients throughout the sales process including guiding customers through the car buying process, explaining the benefits and features of different models, and helping them select the perfect vehicle to meet their needs.



Electronic Assembly

• Engineering Intern

  • Mar 2009 - Aug 2011

  St Petersburg City, Russia Creating technical drawings of internal security low-current systems for buildings by analyzing building blueprints and specifications, collaborating closely with clients and technical teams to identify specific requirements and constraints, and developing accurate and detailed technical drawings using AutoCAD software.