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Experience

    • Hospitals and Health Care
    • 1 - 100 Employee
    • Product Manager
      • Apr 2021 - Present
    • Lead Product Owner
      • Aug 2019 - Apr 2021

    • Senior Business Analyst
      • Mar 2017 - Aug 2019

      Austin, Texas Area

    • United States
    • Wellness and Fitness Services
    • Senior Business Analyst
      • Sep 2013 - Feb 2017

      Birmingham, Alabama Area

    • QA Test Engineer
      • Nov 2011 - Sep 2013

      Birmingham, Alabama

    • Software Trainer
      • Oct 2010 - Jul 2011

      Austin, Texas • Provided online and onsite training of the company’s software to clients and their staff, including custom implementations and administrator configuration set-up. • Traveled to client sites and worked with the engineering department to integrate medical equipment with the company’s electronic medical records software • Communicated effectively with clients during the implementation process about the project plan progress, road blocks and enhancement requests. • Managed client… Show more • Provided online and onsite training of the company’s software to clients and their staff, including custom implementations and administrator configuration set-up. • Traveled to client sites and worked with the engineering department to integrate medical equipment with the company’s electronic medical records software • Communicated effectively with clients during the implementation process about the project plan progress, road blocks and enhancement requests. • Managed client accounts and served as the first point of contact during implementation of software • Coordinated efforts to build a documentation library of the company’s software features to be included in the user guides and release notes • Served as a subject matter expert for the technical support department for the company’s electronic medical records and practice management software • Ensured quality of software by testing, reporting defects and performing initial debugging during the implementation process Show less

Education

  • The University of Texas at Austin
    Bachelor of Business Administration (BBA), Management Information Systems, General

Community

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