Experience

Miele Canada
• Canada
• Manufacturing
• 1 - 100 Employee
• Talent Acquisition and Employee Experience Specialist

  • Oct 2022 - Present


Ram Iron & Metal Inc.

• Canada
• Mining
• 1 - 100 Employee

• Human Resources Coordinator

  • Nov 2017 - Present

  Effectively support Human Resources Manager with full-cycle recruitment process, including internal and external recruitment, screening resumes, telephone and in-person interviews, developing job postings, preparing offers and employment contracts, employee onboarding, orientation training and coordinating performance and probationary reviews. Partner with Supervisors, Administrators and Yard staff, assisting them with employee relations and administrative inquiries, as well as matters related… Show more Effectively support Human Resources Manager with full-cycle recruitment process, including internal and external recruitment, screening resumes, telephone and in-person interviews, developing job postings, preparing offers and employment contracts, employee onboarding, orientation training and coordinating performance and probationary reviews. Partner with Supervisors, Administrators and Yard staff, assisting them with employee relations and administrative inquiries, as well as matters related to safety and absence management. Support the Office Manager with payroll and benefits administration and review and approval of timecards. Participate in joint health and safety committee (JHSC); enforce all occupational health and safety policies and procedures, including processing and investigating WSIB claims and coordination of monthly workplace inspections, reporting incidents, accidents and hazards on-site.

• Human Resources Specialist

  • Mar 2022 - Oct 2022

  Effectively lead the full-cycle recruitment process which includes: internal and external recruitment, resume screening, in-person and/or telephone interviews, creating job postings, completing & documenting reference checks, preparing offers & employment contracts, employee onboarding, orientation training and coordinating performance & probationary reviews. Partner with Supervisors, Administrators and Yard staff, assisting them with employee relations and administrative inquiries, as well as… Show more Effectively lead the full-cycle recruitment process which includes: internal and external recruitment, resume screening, in-person and/or telephone interviews, creating job postings, completing & documenting reference checks, preparing offers & employment contracts, employee onboarding, orientation training and coordinating performance & probationary reviews. Partner with Supervisors, Administrators and Yard staff, assisting them with employee relations and administrative inquiries, as well as matters related to safety and absence management. Manage time and attendance by reviewing all timecards and attendance exceptions on a weekly basis and discuss any issues with the appropriate Department Supervisors. Ensure Supervisors review and approve employee timecards on a weekly basis to make sure direct deposits are processed accordingly. Support the Office Manager with payroll and RRSP administration. Manage all employee benefits enrollment and administration. Participate in joint health and safety committee (JHSC); enforce all occupational health and safety policies and procedures, including processing and investigating WSIB claims and coordination of monthly workplace inspections, reporting incidents, accidents, and hazards on-site. Administer and adjudicate non-work-related injuries and illnesses. Co-ordinate social functions that promote employee involvement and morale. Functions can include but are not limited to Holiday Parties, Summer Employee and Family Socials and Customer and Employee Appreciation BBQ’s.



TD Easyline

• Team Manager

  • Aug 2016 - Nov 2017

  Using a highly-personable and responsive management approach to effectively lead the training and development of inbound phone specialists operating on a 24/7 basis. Collaborating with my team and engaging them in team-building activities to achieve operational efficiency and meet business objectives related to the Legendary Experience Index and TD Pulse. Develop and implement solutions with my team to ensure a harmonized approach to resolving various issues and inquiries occurring on a daily… Show more Using a highly-personable and responsive management approach to effectively lead the training and development of inbound phone specialists operating on a 24/7 basis. Collaborating with my team and engaging them in team-building activities to achieve operational efficiency and meet business objectives related to the Legendary Experience Index and TD Pulse. Develop and implement solutions with my team to ensure a harmonized approach to resolving various issues and inquiries occurring on a daily basis. Working one-on-one with inbound specialists to mentor and monitor individual successes and opportunities for personal development. Research, assess and implement various training and communication initiatives to identify best practices and measure success of current initiatives to strengthen the team, be compliant and provide exceptional customer service.

• Customer Service Manager

  • Feb 2014 - Aug 2016

  Responsible for ensuring all customer questions and inquiries were resolved effectively and in a timely manner to exceed customer service-level expectations. Successfully supported and facilitated customer service representatives (CSRs) in their personal development through internal and external training programs to surpass their individual sales targets. Diligently oversaw all financial transactions completed by CSRs for quality assurance and compliance with audit standards and accurate… Show more Responsible for ensuring all customer questions and inquiries were resolved effectively and in a timely manner to exceed customer service-level expectations. Successfully supported and facilitated customer service representatives (CSRs) in their personal development through internal and external training programs to surpass their individual sales targets. Diligently oversaw all financial transactions completed by CSRs for quality assurance and compliance with audit standards and accurate implementation of TD Canada Trust Policies and Procedures. Led and conducted the interview process from start-to-finish and finalized the decision-making of new hires. Developed and implemented creative strategies to help CSRs improve overall communication with customers and be proactive in providing practical solutions to their questions and concerns.

• Customer Relations Coordinator

  • Dec 2011 - Feb 2014

  Improved the overall branch customer experience by greeting and engaging customers and proactively identifying referral opportunities for financial advisors in-person and over-the-phone. Collaborated and built relationships with tellers and senior management that fostered a collaborative and enjoyable work environment and enabled the branch team to consistently surpass sales revenue targets. Demonstrated superior knowledge of TD products and an ability to simplify complex financial terms to… Show more Improved the overall branch customer experience by greeting and engaging customers and proactively identifying referral opportunities for financial advisors in-person and over-the-phone. Collaborated and built relationships with tellers and senior management that fostered a collaborative and enjoyable work environment and enabled the branch team to consistently surpass sales revenue targets. Demonstrated superior knowledge of TD products and an ability to simplify complex financial terms to customers as well as focus on the evolving needs of different customer segments. Effectively managed the overall flow of customer traffic, strongly supporting all business units of the branch to maintain high levels of customer service.

• Customer Service Representative

  • Dec 2008 - Dec 2011

  A member of an energetic branch team operating in a fast-paced environment and providing an exceptional level of customer service in a timely and efficient manner. Positively contributed to the branch’s overall Customer Experience Index scores by earning high customer ratings through a highly-personable and consistent customer service approach. Responsible for overseeing and executing the opening and closing branch procedures and transactions. Proactively identified sales opportunities and made… Show more A member of an energetic branch team operating in a fast-paced environment and providing an exceptional level of customer service in a timely and efficient manner. Positively contributed to the branch’s overall Customer Experience Index scores by earning high customer ratings through a highly-personable and consistent customer service approach. Responsible for overseeing and executing the opening and closing branch procedures and transactions. Proactively identified sales opportunities and made referrals to appropriate team members to help exceed the branch’s sales revenue goals.