Experience

American Association for Justice

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Associate Director Membership

  • Aug 2014 - Present

• Membership Manager - Retention & Call Center

  • Jan 2013 - Aug 2014

  • Supervises membership retention & call center staff • Ensures department goals are met and that members receive the highest level of customer service• Improved average monthly membership rate from 84% to 90%, while maintaining and exceeding average monthly retention rate of 88%• Plans and manages membership retention budget• Meets and/or exceeds retention revenue and performance goals• Prepares and implements retention and engagement projects and strategies to increase membership revenue• Develops reports and analysis of data to identify problem areas, trends, demographic data to identify retention areas for improvement • Works closely with the Director of Membership and Acquisition Manager to ensure the operation of our database is being utilized accurately and efficiently Show less

• Membership Relations Specialist

  • Oct 2012 - Jan 2013

  Maintained member based website through Red Dot ManagementProcessed membership dues & new member applications and cancellationsEffectively resolved all member conflictsOffered Subscriptions, Litigation Packets and other products and services to members

• Membership Specialist

  • Oct 2008 - Oct 2012

  • Improved average monthly membership rate from 79% to 84%, while maintaining and exceeding average monthly retention rate of 84%• Organized Women’s Caucus Lobbying efforts on Capitol Hill• Spearheaded all volunteer projects for winter and Annual Conventions• Tested and implemented New AMS Data System (Net Forum)



Simply Divine Catering, LLC

• Suitland, Md.

• Owner

  • Apr 2012 - Present

  We provide culinary services to customers and clients to include event planning and preparation. We provide culinary services to customers and clients to include event planning and preparation.



HD Supply Interior Solutions

• United States
• Construction
• 200 - 300 Employee

• Customer Service Manager

  • Jan 2001 - Jan 2008

  Managed daily responsibilities of team of 15 Customer Service RepresentativesAuthorized staff payroll, established work schedule and conducted Annual reviewsPrepared installation and dispatch schedule for 10 foreman

• Sales Support Assistant Manager

  • Jan 2005 - Jan 2006

  Processed all credit card applications, handled all credit card and cash transactionsOrdered, tracked and routed all material sold as well as set up installations for 5 sales associatesPerformed month end closing to determine revenue

• Collections Manager

  • Jan 2003 - Jan 2005

  Managed staff of 3 Accounts Receivable SpecialistsAnalyzed aging reports to determine recommended audits and collection processes to Director of FinanceCollected 93% of 2.6 million of receivables in 90-120 days category

• Customer Service Coordinator

  • Jan 2001 - Jan 2003

  Scheduled in-home service repairs and inspections for 15 National Builders and their subdivisionsCoordinated pre and post inspections with Field ManagersEnsured accuracy of billing, cost analysis an installer labor rates