Experience

DBN Production

• United Arab Emirates
• Media Production
• 1 - 100 Employee

• Office Administrator and Marketing assistant

  • Sep 2022 - Present

  -Assisting in the development and distribution of marketing and promotional material -Data entry and analysis -Helping conduct and collate findings from market research -Writing targeted content for website and blogs -Assisting in the distribution of subscriber newsletters and information -Contributing to internal reports -Reporting on success by monitoring key metrics -Creating content for social media channels -Responding to marketing queries via phone, email or social media -Keeping abreast of industry trends and compelling marketing campaigns -Liaising and strengthening relationships with suppliers and clients Show less



The Groom Room

• Dubai, United Arab Emirates

• Receptionist cum Secretary

  • Nov 2019 - Present

  ● Answer telephone calls and take messages or forward calls ● Helping with planning, implementing, and monitoring the company's social media. ● Schedule and confirm appointments and maintain calendars ● Greet and welcome customers, clients, and other visitors ● Inform other employees of visitors’ arrivals or cancellations ● Copy, file, and maintain paper or electronic documents and handle incoming and outgoing mail and email ● Typing, preparing, and collating reports ● Manage transactions with clients using cash registers ● Track transactions on balance sheets and report any discrepancies ● Coordinating mails-shots Show less



Republic & Co (Radisson Blu Waterfront, Business Bay)

• Hostess

  • Feb 2018 - Jan 2019

  Greet incoming and departing Guests warmly with a genuine smile and eye contact; escortthem to assigned dining area; present menus; announce waiter's name● Use visual cues to seat Guests in either the bar or dining area depending on theirpreference● Inform Guest of current promotion and who will be serving them to ensure a smooth handoffto the service staff● Answer incoming calls to the restaurant and provide appropriate service● Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times toincoming Guests if appropriate● Tend to special Guest needs and requests● Protect establishment and patrons by adhering to sanitation, safety, and alcohol controlpolicies● Help dining room staff by setting and clearing tables; replenishing water; serving beverages● Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders● Receive payments by validating credit charges; approving checks; accepting currency;calculating and issuing change for ToGo orders Show less

• Hostess

  • Feb 2018 - Jan 2019

  Greet incoming and departing Guests warmly with a genuine smile and eye contact; escortthem to assigned dining area; present menus; announce waiter's name● Use visual cues to seat Guests in either the bar or dining area depending on theirpreference● Inform Guest of current promotion and who will be serving them to ensure a smooth handoffto the service staff● Answer incoming calls to the restaurant and provide appropriate service● Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times toincoming Guests if appropriate● Tend to special Guest needs and requests● Protect establishment and patrons by adhering to sanitation, safety, and alcohol controlpolicies● Help dining room staff by setting and clearing tables; replenishing water; serving beverages● Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders● Receive payments by validating credit charges; approving checks; accepting currency;calculating and issuing change for ToGo orders Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2015 - Sep 2017

  ● Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. ● Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. ● Maintaining a positive, empathetic, and professional attitude toward customers always. ● Responding promptly to customer inquiries. ● Communicating with customers through various channels. ● Acknowledging and resolving customer complaints. ● Knowing our products inside and out so that you can answer questions. ● Processing orders, forms, applications, and requests. ● Keeping records of customer interactions, transactions, comments, and complaints. ● Communicating and coordinating with colleagues as necessary. ● Providing feedback on the efficiency of the customer service process. ● Managing a team of junior customer service representatives. ● Ensure customer satisfaction and provide professional customer support. Show less



Best Western Plus Antel Hotel

• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Apr 2015 - Nov 2015

  ● responsible for handling front office reception and administration duties, ● including greeting guests and offering them a beverage, answering phones, ● handling company inquiries, and sorting and distributing mail. ● Mail also schedules meetings and travel for executives. ● Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries. ● Directs visitors by maintaining employee and department directories, giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Show less