Angelica Potter
Director of Organizational Transition at New Repertory Theatre- Claim this Profile
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Bio
Sarah Spinella
Angelica is an excellent manager. She cares about her employees, and she plays to their strengths. Angelica is a true team player who will stay late regularly to ensure she and her staff get the job done, and well!! I’ve learned a lot about being a manager from watching Angelica. She communicates clearly, effectively, and efficiently with all staff and patrons, and no matter the circumstance. Angelica doesn’t have a bad day - she is always working 110%, managing to do it ALL, and with a smile! I would highly recommend Angelica to lead any team.
Sarah Spinella
Angelica is an excellent manager. She cares about her employees, and she plays to their strengths. Angelica is a true team player who will stay late regularly to ensure she and her staff get the job done, and well!! I’ve learned a lot about being a manager from watching Angelica. She communicates clearly, effectively, and efficiently with all staff and patrons, and no matter the circumstance. Angelica doesn’t have a bad day - she is always working 110%, managing to do it ALL, and with a smile! I would highly recommend Angelica to lead any team.
Sarah Spinella
Angelica is an excellent manager. She cares about her employees, and she plays to their strengths. Angelica is a true team player who will stay late regularly to ensure she and her staff get the job done, and well!! I’ve learned a lot about being a manager from watching Angelica. She communicates clearly, effectively, and efficiently with all staff and patrons, and no matter the circumstance. Angelica doesn’t have a bad day - she is always working 110%, managing to do it ALL, and with a smile! I would highly recommend Angelica to lead any team.
Sarah Spinella
Angelica is an excellent manager. She cares about her employees, and she plays to their strengths. Angelica is a true team player who will stay late regularly to ensure she and her staff get the job done, and well!! I’ve learned a lot about being a manager from watching Angelica. She communicates clearly, effectively, and efficiently with all staff and patrons, and no matter the circumstance. Angelica doesn’t have a bad day - she is always working 110%, managing to do it ALL, and with a smile! I would highly recommend Angelica to lead any team.
Credentials
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31 Music Business Tips for Songwriters
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Developing Self-Awareness
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Developing Your Emotional Intelligence
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Editing and Proofreading Made Simple
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Managing in Difficult Times
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Social Media Marketing with Facebook and Twitter
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Cultivating a Growth Mindset
LinkedInAug, 2020- Sep, 2024 -
Enhancing Resilience
LinkedInAug, 2020- Sep, 2024 -
Leading Your Team Through Change
LinkedInAug, 2020- Sep, 2024 -
One Minute Motivational Tips for Songwriters
LinkedInAug, 2020- Sep, 2024 -
Building Customer Loyalty
LinkedInJul, 2020- Sep, 2024 -
Change Management Foundations
LinkedInJul, 2020- Sep, 2024 -
Giving and Receiving Feedback
LinkedInJul, 2020- Sep, 2024 -
Performing under Pressure
LinkedInJul, 2020- Sep, 2024 -
The Songwriting Process
LinkedInJul, 2020- Sep, 2024 -
Working with Difficult People
LinkedInJul, 2020- Sep, 2024 -
Bystander Training: From Bystander to Upstander
LinkedInJun, 2020- Sep, 2024 -
Communicating Across Cultures
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Communicating about Culturally Sensitive Issues
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Creating a Positive Customer Experience
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Customer Service: Managing Customer Feedback
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Customer Service: Problem Solving and Troubleshooting
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De-Escalating Intense Situations
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Diversity, Inclusion, and Belonging
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Enhancing Team Innovation
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Leading a Customer-Centric Culture
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Sales: Customer Success
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Skills for Inclusive Conversations
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Take a More Creative Approach to Problem-Solving
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Time Management for Managers
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Unconscious Bias
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Using Thought Leadership for Customer Acquisition
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Winning Back a Lost Customer
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Arianna Huffington's Thrive 03: Setting Priorities and Letting Go
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Arianna Huffington's Thrive 04: Facing Challenges with Gratitude and Forgiveness
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Arianna Huffington's Thrive 05: Igniting Joy through Presence and Wonder
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Arianna Huffington's Thrive 06: Understanding the Link between Giving and Success
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Compassionate Directness
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Confronting Bias: Thriving Across Our Differences
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Creating Marketing Objectives
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Creating Your Strategic Marketing Plan
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Creating the Conditions for Others to Thrive
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Design Thinking: Customer Experience
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Managing Stress for Positive Change
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Tips for Working Remotely
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Arianna Huffington's Thrive 01: Discovering Meditation and Sleep
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Arianna Huffington's Thrive 02: Learning How to Unplug and Recharge
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Being Positive at Work
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Being an Effective Team Member
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Building Rapport with Customers
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Building Resilience as a Leader
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Customer Service: Motivating Your Team
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Delivering Bad News Effectively
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Email and Newsletter Marketing Foundations
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Empathy for Customer Service Professionals
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How to Create a Perfect Elevator Pitch
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How to Get Great Customer Service
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Improving the Value of Your Time
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Leading at a Distance
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Social Selling Foundations: Using Content to Drive Engagement
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Successful Goal Setting
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Time Management: Working from Home
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Balancing Work and Life
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Becoming Indistractable
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Creating Positive Conversations with Challenging Customers
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Customer Service: Call Control Strategies
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Delivering Bad News to a Customer
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Discovering Your Strengths
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Leading and Working in Teams
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Retail Sales: The Importance of Listening
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Taking Charge of Technology for Maximum Productivity
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Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
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Working Remotely
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Experience
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New Repertory Theatre
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United States
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Performing Arts
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1 - 100 Employee
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Director of Organizational Transition
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Jun 2017 - Present
I joined New Rep as the Box Office Manager in 2017, the title was changed to Patron Services Manager in 2018. From November 2020 through May 2021, I additionally served as Interim Institutional Giving Manager. In June 2021, I took on the role of Interim Director of Communications. In January 2022, I became Director of Organizational Transition I joined New Rep as the Box Office Manager in 2017, the title was changed to Patron Services Manager in 2018. From November 2020 through May 2021, I additionally served as Interim Institutional Giving Manager. In June 2021, I took on the role of Interim Director of Communications. In January 2022, I became Director of Organizational Transition
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Attitudes Dance & Fitness
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Dance Instructor, Choreographer
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May 2013 - Mar 2022
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OnStage Blog
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Online Audio and Video Media
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1 - 100 Employee
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Freelance Contributing Writer & Theatre Critic
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Jun 2014 - Sep 2019
All my reviews and theatrical thoughts can be found on my own theatre blog as well: intheatresome1isalwayswatching.blogspot.com All my reviews and theatrical thoughts can be found on my own theatre blog as well: intheatresome1isalwayswatching.blogspot.com
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Company Manager & Box Office Manager
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Jun 2013 - Dec 2016
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Laugh Boston
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United States
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Entertainment
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1 - 100 Employee
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Floor Manager
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Sep 2013 - Aug 2014
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Olive Garden
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United States
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Restaurants
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700 & Above Employee
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Hostess, Togo Specialist, Server, Bartender
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Jun 2008 - Oct 2013
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Education
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2022 - 2024
National University
Master of Arts, Performance Psychology -
2014 - 2016
Southern New Hampshire University
Bachelor of Arts in English Language and Literature, minor in Psychology, Graduated Summa Cum Laude -
2010 - 2010
London Academy of Music and Dramatic Arts
Specialty Degree, Shakespeare -
2008 - 2009
Middlesex Community College
Associate's degree, Theatre/Theater
Community
