Experience

Webflow

• United States
• Software Development
• 500 - 600 Employee

• Customer Support Specialist - Billing & Accounts

  • Jul 2022 - Present



InVision

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Account Support Specialist

  • Dec 2021 - Jul 2022

• Account Support Specialist

  • May 2020 - Nov 2021

• Customer Advocate Tier 1 Support

  • Jul 2018 - Apr 2020



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Analyst

  • Aug 2017 - Jul 2018

  • Support hospital’s patient portal, where patients can see their Medical Records, Appointments and communicate with their doctors online. • Work directly with patients to provide services and help resolve computing problems. • Build search dashboards to analyze data, add and update patients and hospitals information in database. • Maintain detailed records in accordance with corporate security policies and procedures. • Support hospital’s patient portal, where patients can see their Medical Records, Appointments and communicate with their doctors online. • Work directly with patients to provide services and help resolve computing problems. • Build search dashboards to analyze data, add and update patients and hospitals information in database. • Maintain detailed records in accordance with corporate security policies and procedures.



Sysnet Global Solutions

• Ireland
• Information Technology & Services
• 100 - 200 Employee

• Bilingual PCI Compliance Associate

  • Sep 2016 - Aug 2017

  • Handled inbound and outbound calls presented and answer appropriately in English and Spanish. • Upselling PCI plus and data security products. • Provided advice, information and assistance to callers about PCI compliance. • Sent email to clients answering their enquiries. • Documented all the calls thoroughly and correctly in Salesforce. • Handled live chat using BoldChat. • Assisted clients to improve security, reduce risk and meet their compliance requirements. • Explained to our clients security functions (Firewall, Intrusion detection/prevention, Virtualization, Encryption) and why is important to implement them. • Assisted clients to complete security assessment. • Set up and schedule external vulnerability scans. Show less



TuBreak

• Dublin, Ireland

• Customer Service Representative

  • Feb 2015 - May 2016

  • Provided advice, information and assistance to students. • Responded to questions and concerns about service. • Created and posted blogs with tips and advice. • Provided advice, information and assistance to students. • Responded to questions and concerns about service. • Created and posted blogs with tips and advice.



Grupo Rimsa

• Mexico
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Analytical Chemist

  • Feb 2009 - Jul 2012

  • Tested of all laboratory samples including Raw Materials, Packing Components, Product, Validation, Stability and Purified Water. • Conducted both qualitative and quantitative analysis. • Employed chromatography, spectroscopy and spectrophotometry techniques. • Recorded of analytical results accurately. • Prepared, reviewed SOP’s and Analytical Methods. • Operation, maintenance and calibration of laboratory instruments. • Tested of all laboratory samples including Raw Materials, Packing Components, Product, Validation, Stability and Purified Water. • Conducted both qualitative and quantitative analysis. • Employed chromatography, spectroscopy and spectrophotometry techniques. • Recorded of analytical results accurately. • Prepared, reviewed SOP’s and Analytical Methods. • Operation, maintenance and calibration of laboratory instruments.



Farmacias FarmaCon

• Mexico
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2007 - Sep 2008

  • Ensured appropriate dispensing of medications as prescribed by medical doctors, psychiatrists and dentists. • Provided necessary information to prevent drug interactions. • Advised customers on purchase of medical supplies. • Ensured appropriate dispensing of medications as prescribed by medical doctors, psychiatrists and dentists. • Provided necessary information to prevent drug interactions. • Advised customers on purchase of medical supplies.