Experience

Michigan Works! Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Career Specialist

  • Jan 2020 - Present

  Assist customers in their search for employment by directing them toward workshops or programs availableProvide consistent, expert advice and professional support for job seekers and employers in utilizing on-line, center and program resources,Assist customers in developing professional resumes Maintain accurate records in accordance with local, state, federal and unit regulationsMaintain updated information and resources in the centers



Trinity Health (HQ Michigan)

• Intern- Payer Strategies and Product Development

  • May 2019 - Sep 2019

  Participated in implementing data driven strategies to support payer initiatives, contract analytics, product development and population health management Utilize databases and reporting tools to extract data, generate reports, perform data analysis and draft system/process improvement recommendationsAssisted in development of strategic and tactical conclusions from data review and analyses to make recommendations to leadership in an easy to understand mannerCollaborated in process improvement initiatives and the development of presentation materials Contract Analytics and Review Creation of presentations and reportsSupports analytical development, documents analytic decisions, conducts analyses aimed at improving organizational performance against key performance indicators.



Sedgwick (Claims Management Services)

• United States
• Insurance
• 1 - 100 Employee

• Leave of Absence Coordinator

  • Jan 2018 - May 2019

  Establish FMLA claims; tracking and coding documentation in accordance with internal workflow processesAnalyze FMLA claims to determine eligibility and certification in compliance with state and federal regulationsIdentify action plan; determine benefits due; and make timely case decisions based on service expectations, as established by the clientCommunicate decisions and on-going expectations with claimants and clientsMaintains professional client relationships



Managed Medical Review Organization, Inc.

• United States
• Government Administration
• 1 - 100 Employee

• OPERS Rehabilitation Services Claims Liaison

  • Feb 2014 - Nov 2017

  Outreaches to members regarding the Rehabilitative Services program.Perform general clerical duties to include, but not limited to: copying, faxing, mailmerging, mailing and filing as deemed necessary.Tracking of scheduled incoming program documents for timeliness purposes (e.g. ClinicalStability; Non- Compliance; Case Management Plan; Disability Conversion Packet).Creation and mailing of program documents to members within established timeframes(e.g. Welcome Letter; Confirmation Letter; Inaugural Letter; Follow- up letters (1 and 2year).Tracking and trending of departmental turn- around times for reporting purposes Initiation of Rehabilitative Services Cases upon receipt of Own Occupation Claim.Creation of Recommendation Letters to be sent to the client upon completion ofRehabilitative Services cases.Create and modify documents, such as reports, memos and letters using wordprocessing, spreadsheet, database and/ or other software (i.e. Microsoft Office, Excel



Aerotek (Ford ESP Sales)

• Administrative Assistant

  • Jul 2012 - Jan 2014

  Creating and Publishing of proceduresProcessing of payroll information. (Calculate and post hours worked for employees).File and retrieve corporate documents, records, and reports from Ford Motor Company.Open, sort, and distribute incoming correspondence, including faxes and email.Answer phone calls and direct calls to appropriate parties or take messages.Attend meetings to record minutes.Prepare responses to correspondence containing routine inquiries.Provide clerical support to other departments.