Angelica Masondo

Customer Service Representative at Avon Justine
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA

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Credentials

  • The Fundamentals of Digital Marketing
    Google Digital Skills for Africa
    Aug, 2022
    - Nov, 2024
  • Call Centre Training
    Cornerstone
    Jul, 2007
    - Nov, 2024

Experience

  • Avon Justine
    • South Africa
    • Cosmetics
    • 300 - 400 Employee
    • Customer Service Representative
      • Nov 2015 - Present

      Handle inbound queries received via voice,email & fax from representative and consultants in South Africa,Namibia,Eswatini and Lesotho. Educate representatives & consultants on processes and procedures. Assist customers with placing and tracking of orders on various platforms ie. Mobile App, Website,SMS,etc. Handle Social Media,Hello Peter and Consumer Complaints. Handle inbound queries received via voice,email & fax from representative and consultants in South Africa,Namibia,Eswatini and Lesotho. Educate representatives & consultants on processes and procedures. Assist customers with placing and tracking of orders on various platforms ie. Mobile App, Website,SMS,etc. Handle Social Media,Hello Peter and Consumer Complaints.

  • Nashua Communications (Pty) Ltd
    • South Africa
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Customer Service Consultant
      • Jun 2009 - Nov 2015

      Assisted clients with various Pabx (Panasonic and Siemens) related queries via e-mail, fax and voice call and logged all incidents on SAP B1 to assigned to the relevant technicians. Ad Hoc duties:  Stand-in for my Supervisor when his out-of-office  Handled all team escalations  Assisted to assign skills to members to ensure we have a balance of agents logged onto either voice or e-mails.  In 2012 my Supervisor granted me the opportunity of training new agents that joined our team. Show less

  • Merchants Vodacom Business Unit
    • Johannesburg Area, South Africa
    • Call Center Agent
      • Aug 2007 - Apr 2009

      Assisted all customers in various South African languages ie.English, Afrikaans, Xhosa,Zulu,Sotho and Tswana. Handled queries relating to Cellphone, network, New sim card activation, GPRS activation, blacklisting of lost/stolen phones, provide pin/puk for blocked handsets and repair of faulty phone. Attended ad hoc training based on new promotions and products to update the customers accordingly. Assisted all customers in various South African languages ie.English, Afrikaans, Xhosa,Zulu,Sotho and Tswana. Handled queries relating to Cellphone, network, New sim card activation, GPRS activation, blacklisting of lost/stolen phones, provide pin/puk for blocked handsets and repair of faulty phone. Attended ad hoc training based on new promotions and products to update the customers accordingly.

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