Experience

Nub7/8

• Colombia
• Business Consulting and Services
• 100 - 200 Employee

• • Jun 2022 - Present

  • Responsible to make proposals based on customer needs. Creating and fixing Quotes, Estimates, and Budgetary Quotes. Tools: Microsoft Excel, CPQ, CCW, and CCW-R.• Customer Experience: Support the Account Team and Sales Managers by showing the customer`s purchase value.• Support Team: Coordinating demos, and meetings, showing the proof of value with internal resources and identifying the opportunities to close the deals to expand/renew the services.

• • Dec 2021 - Jun 2022

  • Deal Acceleration Team. BCS and Transactional deals.• Responsible to make proposals based on customer needs.• Creating Statements of Work (SOW), Subject Matter Expert SME, and Level of Effort (LOE) documents.• Log and update a pipeline of prospects. Tools: Salesforce, CPQ, NGSC.



Webhelp Enterprise

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Sep 2021 - Dec 2021

  PHILIPS Signify • Troubleshooting for smart lamps and accessories. Organize the relevant information in the system to ensure a high level of service. Keep up to date with all new developments in the technical area, networks, and consumer electronics relating tools.

• • Jan 2019 - Dec 2021

  🐊LACOSTE E-commerce• Inbound calls, Support to Social Media, such as Twitter, Facebook, and Instagram. Always offering to the customers the best experience during each contact.• Back office: Financial Department; responsible to make the e-commerce refund to all countries of the European market.• Back office: Training Department; Support the new agents with the training of Customer Services soft skills, GDPR, and system tools, in “side-by-side” or groups. Facilitating the learning process to develop participants' competencies and help trainees meet specified performance expectations. Show less



Powertech USA Corporation

• United States
• Wholesale Import and Export

• President and CEO Executive Assistant

  • 2009 - 2010

  POWERTECH COMERCIAL LTDA/CUMMINS BRASIL Support the Executive Team to coordinate the CEO's plans and agenda/appointment. Clerical duties such as, writing letters, memorandum notes, and cover letters for documents; completing expense reports, organizing travel plans and itineraries. Responsible for “quick” onboarding of new employees, the creation of a report of service analysis, and all documentation from the Powertech-Cummins audit in Brazil. Cummins Powertech Portal Administrator. POWERTECH COMERCIAL LTDA/CUMMINS BRASIL Support the Executive Team to coordinate the CEO's plans and agenda/appointment. Clerical duties such as, writing letters, memorandum notes, and cover letters for documents; completing expense reports, organizing travel plans and itineraries. Responsible for “quick” onboarding of new employees, the creation of a report of service analysis, and all documentation from the Powertech-Cummins audit in Brazil. Cummins Powertech Portal Administrator.



Planet Tour International

• Orlando, Florida, United States of America

• Accountant

  • 2007 - 2008

  Responsible for the budgets, forecasting, payroll, accounts payable, and receivable. Monitoring the company expenses, and also performing general office duties and administrative tasks. Responsible for the budgets, forecasting, payroll, accounts payable, and receivable. Monitoring the company expenses, and also performing general office duties and administrative tasks.



UCEDA Institute USA

• United States
• Education Administration Programs
• 1 - 100 Employee

• • 2005 - 2007

  Conversation class. Grammar, reading, and writing were applied based on Uceda`s workbooks and method.

• • 2005 - 2007

  Clerical duties. Documents review. Support the process of exchanging immigration status, Visa F1. Translating documents. Training new secretaries.



SpringHill Suites by Marriott

• Hospitality
• 700 & Above Employee

• Frond Desk Manager – High Quality Supervision

  • 2004 - 2005

  Reservations, and Checking in/out guests on the system. Leadership direction for the whole team, and employee motivation. Customer Service Support. Reservations, and Checking in/out guests on the system. Leadership direction for the whole team, and employee motivation. Customer Service Support.



JR BUSINESS CORPORATION

• Orlando, Florida, United States of America

• Operations Assistant - High Quality Supervision - Recruitment

  • 2003 - 2004

  Human Resources Management. Responsible for recruitment, selection, and training of new staff. Clerical activities. Human Resources Management. Responsible for recruitment, selection, and training of new staff. Clerical activities.