Experience

Better Homes and Gardens RE Coccia Realty
• United States
• Real Estate
• 1 - 100 Employee
• Real Estate Salesperson

  • Aug 2016 - Present

Supercuts
• United States
• Retail
• 700 & Above Employee
• Stylist

  • Jun 2016 - Present


APC Postal Logistics

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Data Supervisor

  • Feb 2012 - Apr 2014

  • Daily reporting, monitoring, and assigning of jobs for data clerks. • Ensure the accurate processing of all client data and routing of files to appropriate departments and destinations. • Transfer and convert files from original to usable formats both automated and manually. • Provide timely and professional customer service in the processing of all requests both internally and externally. • Adhere to stringent data security policies and procedure in the processing of all files to ensure the protection of client data. • Implemented training procedures. Show less



Ashton Benefits

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Supervisor

  • Jun 2010 - Mar 2011

  • Managed client accounts for over 300 companies in the NY and NJ area. • Handled day to day inquiries regarding regulations and compliances of state laws. • Responsible for monthly billing and premium statements being generated. • Implemented on-line enrollments for clients. • Daily reporting of customer service issues, follow-ups, and closed inquiries. • Daily production meetings with team. • Weekly development meetings with Managers • Managed client accounts for over 300 companies in the NY and NJ area. • Handled day to day inquiries regarding regulations and compliances of state laws. • Responsible for monthly billing and premium statements being generated. • Implemented on-line enrollments for clients. • Daily reporting of customer service issues, follow-ups, and closed inquiries. • Daily production meetings with team. • Weekly development meetings with Managers



MAKE THE WEB BETTER

• United States
• IT Services and IT Consulting

• Customer Service Supervisor

  • Aug 2009 - Mar 2010

  • Handled day to day customer inquiries. • Trained new hires. • Implemented training procedures. • Daily asset reporting from Facebook, MySpace, and URL site. • Creating assets for Facebook and MySpace. • Weekly production meetings with team. • Resolving escalated customer inquiries. • Resolving daily customer e-mail inquiries. • Handled day to day customer inquiries. • Trained new hires. • Implemented training procedures. • Daily asset reporting from Facebook, MySpace, and URL site. • Creating assets for Facebook and MySpace. • Weekly production meetings with team. • Resolving escalated customer inquiries. • Resolving daily customer e-mail inquiries.



Affinity Direct, LLC

• United States
• Freight and Package Transportation

• Processing Department Head

  • Aug 2006 - Mar 2008

  • Managed the day to day activities of twelve date entry resources, three team leads, and three quality control team members.• Oversaw the processing of billions of dollars in loan applications• Set priorities and assigned daily work to all resources.• Reported to Director of Operations on daily activities.• Weekly production meetings with COO.• Created a number of daily reporting tools for management utilization.• Successfully maintained team morale despite long hours and daily deadlines.• Conducted all departmental training classes.• Verified millions of dollars in loan applications on a daily basis.• Adapted team to constantly changing requirements• Tracked all resolution and follow-up activities for escalated loan application issues.• Provided feedback to all employees on a monthly basis and as needed.• Participated and provided feedback in all interviews involving potential hires.• Worked with other department heads to improve company-wide processes. Show less

• Processing Supervisor

  • Jun 2005 - Aug 2006

  • Led small team of processing resources.• Worked extensively with borrowers and other departments to coordinate activities.• Assigned daily work to processors• Prepared loan applications for transfer to lender• Resolved loan application issues with sales team and borrower.• Worked with lenders to resolve application discrepancies.• Researched borrower status requests.• Helped develop training for new hires.• Trained new hires.• Became proficient in all Microsoft Office applications. Show less

• Data Processor

  • May 2004 - Jun 2005

  • Worked as one of the first data entry resources in the company• Communicated with borrowers and management on a daily basis.• Helped organize and structure data entry procedures• Assisted with mailroom, sales support, and executive assistant activities.• Resolved customer inquiries and status requests• Quickly learned the business despite minimal training.