Angelica Gonzalez
Customer Service Manager at Sand Cloud- Claim this Profile
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Topline Score
Bio
Jake McLiverty
Angie is an immensely talented Customer Service leader. She built and managed the Customer Service department at Best Choice Products over the last 6+ years, and during her tenure, she helped to turn BCP into a world-class service organization. Her customer-centric perspective has helped position BCP strategically, amongst our competitors, by providing products and services that delight and exceed our customer's expectations. Angie also has one of the best work ethics I’ve encountered, she works smarter and harder than anyone else in the Customer Service industry. Angie would have a positive and immediate impact to agent productivity, and customer loyalty, to any company.
Jake McLiverty
Angie is an immensely talented Customer Service leader. She built and managed the Customer Service department at Best Choice Products over the last 6+ years, and during her tenure, she helped to turn BCP into a world-class service organization. Her customer-centric perspective has helped position BCP strategically, amongst our competitors, by providing products and services that delight and exceed our customer's expectations. Angie also has one of the best work ethics I’ve encountered, she works smarter and harder than anyone else in the Customer Service industry. Angie would have a positive and immediate impact to agent productivity, and customer loyalty, to any company.
Jake McLiverty
Angie is an immensely talented Customer Service leader. She built and managed the Customer Service department at Best Choice Products over the last 6+ years, and during her tenure, she helped to turn BCP into a world-class service organization. Her customer-centric perspective has helped position BCP strategically, amongst our competitors, by providing products and services that delight and exceed our customer's expectations. Angie also has one of the best work ethics I’ve encountered, she works smarter and harder than anyone else in the Customer Service industry. Angie would have a positive and immediate impact to agent productivity, and customer loyalty, to any company.
Jake McLiverty
Angie is an immensely talented Customer Service leader. She built and managed the Customer Service department at Best Choice Products over the last 6+ years, and during her tenure, she helped to turn BCP into a world-class service organization. Her customer-centric perspective has helped position BCP strategically, amongst our competitors, by providing products and services that delight and exceed our customer's expectations. Angie also has one of the best work ethics I’ve encountered, she works smarter and harder than anyone else in the Customer Service industry. Angie would have a positive and immediate impact to agent productivity, and customer loyalty, to any company.
Experience
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Sand Cloud
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Service Manager
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Feb 2022 - Present
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Fashion Nova
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Customer Care Supervisor
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Dec 2020 - May 2021
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VeSync (US)
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United States
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Manufacturing
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100 - 200 Employee
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Customer Service Supervisor
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May 2019 - Dec 2020
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Best Choice Products
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Senior Customer Service Manager
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Apr 2012 - May 2019
Lead, hire, train, prepare and motivate staff members to provide excellent service to customers. Set objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers. Set policies and procedures for the department. Work with other departments in the company to better customer satisfaction. Ramp up the contact center for peak. Manage and train the first bpo for the company. Assist the shipping department with viewing orders and inventory in Netsuite. Show less
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Education
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Mt. San Antonio College
Community
