Social Media Coordinator

• Aug 2020 - Present

Social Media Coordinator

• Jul 2019 - Present

Student at Digital Marketing Nanodegree

• Feb 2019 - Jul 2019

• Marketing Fundamentals • Content Strategy• Social Media Marketing • Social Media Advertising• Search Engine Optimization (SEO)• Search Engine Marketing (SEM)• Display Advertising• Email Marketing• Measure & Optimization with Google Analytics

Recruiter

• Jul 2016 - Mar 2017

Seller/Vendor Support Associate - Technical Account Management

• Jul 2014 - Jun 2016

Logistic Coordinator

• Oct 2013 - Apr 2014

In this role I was assisting customers with issues relevant to deliveries and logistics.

Dispute Coordinator

• Sep 2010 - Aug 2012

In this role I was in charge of solving Card Holders' dispute queries liaising with different internal departments - Fraud, Credit Control, Compliance - and Merchants from all over the World.I was also in charge of case analysis to identify Merchants and Card Holders behaviors, working closely with the fraud department, credit collecting and compliance department in order to minimize the dispute volumes and optimize procedures. I was part of a group that was responsible to report an issues… In this role I was in charge of solving Card Holders' dispute queries liaising with different internal departments - Fraud, Credit Control, Compliance - and Merchants from all over the World.I was also in charge of case analysis to identify Merchants and Card Holders behaviors, working closely with the fraud department, credit collecting and compliance department in order to minimize the dispute volumes and optimize procedures. I was part of a group that was responsible to report an issues of the current processes and assist with improving the Standard Operating Procedures (SOP). Show more Show less