Experience

Water and Sports Physical Therapy Inc

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Manager of PCC Logistics

  • Sep 2017 - Present

  • Blend strong organizational abilities with time management and delegation skills to schedule all staff to cover all shifts necessary while providing leadership in setting and achieving customer service and patient care goals.• Facilitate continuous improvements programs and training activities for all employee levels and collaborated with multiple departments of the organization to solve organizational problems and improve operational processes.• Work in collaboration with supervisors to ensure that all employees are meeting the performance expectations stated in their job descriptions

• Director of New Patient Care Services

  • Sep 2017 - Present

  • Initiated and standardized improved office procedures resulting in greater administrative efficiency and increased productivity, providing stellar customer service to all existing and new members while managing all incoming calls.• Collaborate with the executive team in identifying and addressing workforce needs in support of accomplishing key business objectives; part of the responsibilities includes ensuring proper recruiting support to strategically align workforce staffing plan.

• Patient Care Coordinator

  • Sep 2017 - Present

  • Streamline efficiency by updating procedures, automating systems, and removing disorganization and inefficiency while maintaining the highest standard of confidentiality and ensuring the integrity of patient records.• Develop and manage performance management reports, making recommendations or presenting alternatives that address existing and future issues related to patient care processes; assist with quality assurance by actively collaborating with physical therapists.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Lead Trainer | Aviation Ordnanceman

  • 2011 - 2014

  • Collaborated with subject matter experts to research and gather complex data and develop easy-to-understand training materials, ensuring that we adhered to the US Navy’s style guidelines, policies, and standards.• Demonstrated superior technical skills, assuming responsibility to inspect, maintain, and repair aircraft mechanical components, as well as electrical armament and ordnance system. • Coached managers to successfully supervise staff and ensure mission readiness through completion of aircrew training requirements.



Ridgecrest Regional Hospital

• Hospitals and Health Care
• 200 - 300 Employee

• Medical Assistant

  • 2009 - 2011

  • Offered exceptional service standards through supportive and inspirational leadership; coached and trained team members to ensure continuous improvement in both customer experience and patient satisfaction.• Collaborated with care providers to ensure continuity, timeliness, and appropriateness of care for all patients, promoting a therapeutic environment to ensure everyone is treated professionally, ethically, and tactfully.• Conducted care assessments/evaluations, administered medication, educated patients on improving health and disease management, and promoted effective treatment plans