Experience

Prime Downhole Manufacturing LLC
• United States
• Oil and Gas
• 1 - 100 Employee
• Technical Assistant

  • Sep 2021 - Present

Schlumberger
• United States
• Oil and Gas
• 700 & Above Employee
• Application Specialist

  • Oct 2016 - Apr 2020


Cameron

• Australia
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• ServiceNow Administrator

  • Jan 2010 - Apr 2020

  • Performed ServiceNow configuration and customizations including ACL’s, UI Policies, UI Actions, Business Rules, Client Scripts, Forms, Related Lists, Views, System Properties, Application Menus, Scheduled Jobs, Templates, Plugins, Workflow, Notifications, Reports, Data Imports, LDAP Integration and user configurations.• Created and used update sets to facilitate moving customizations between instances.• Performed installation and testing of vendor-provided patches and new releases.• Worked with vendor on bug/defects found in ServiceNow platform.• Provided training for IT Support on ServiceNow tool.• Performed day to day support of ServiceNow for Incident, Change, Knowledge, Service Level Management, Project Portfolio Management, Demand, Service Catalog, Human Resources.• Provided Leadership to ServiceNow Colleague• Implemented Incident creation from SAP Process Portal to consolidate ticket creation from two separate systems to allow for a single repository and streamline management reporting and standardize support process for all of IT in ServiceNow application.• Implemented Project Portfolio Management for IT PMO in ServiceNow with a cost savings of 205,000 in license fees• Provided post implementation Enhancements for HR Application.• Managed Vendor Development of HR Application in ServiceNow.• Reconfigured ServiceNow LDAP queries in support of company-wide Active Directory Forest Migration.

• Microsoft System Center Service Manager Administrator

  • Aug 2011 - Dec 2015

  • Performed Service Manager configuration and customizations including Connectors, Notifications, and Views.• Created and used Management Packs to facilitate moving customizations between environments.• Provided training to IT Support on Service Manager tool.• Performed day to day support of Service Manager.• Managed Vendor Development of Service Manager Software Application Request integrated with SCCM and SCOR.• Performed Service Manager 2012 Upgrades.• Performed installation of Microsoft System Center Service Manager 2010.• Participated in Microsoft Technology Adoption Program (TAP) of pre-released versions of Service Manager 2012.• Worked closely with Microsoft engineering team members in the development of Service Manager 2012.

• Remedy Administrator

  • May 2007 - Apr 2010

  Remedy• Performed Remedy configuration including Groups, Product Categorizations, Approvals, and Notifications.• Managed two Remedy Developers in India.• Provided training to IT Support on Remedy tool.• Performed day to day support of Remedy for Incident, Change, Knowledge, and Service Level Management.• Created/Distributed weekly Newsletter with Incident Stats and Tips & Tricks.