Experience

Donatech Corporation

• Staffing and Recruiting
• 1 - 100 Employee

• Engineering Procurement

  • Jan 2022 - Present



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Director of Human Resources

  • Sep 2007 - Apr 2009

  Managed HR departments from a regional standpoint. Responsible for Administering compensation, benefits and performance management systems, and safety and recreation programs. Identify staff vacancies and recruit, interview and select applicants. Allocate human resources, ensuring appropriate matches between personnel. Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Perform difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend changes. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Responsible for confidential records and file management. Show less



Results Bellingham

• Regional Director of Human Resources

  • 2007 - 2009



ACCENT Marketing

• United States
• Advertising Services
• 300 - 400 Employee

• Quality Analyst

  • Jan 2006 - Jun 2007

  Promoted to Quality Development within 3 month of employment. Monitored representatives, helping them to achieve higher quality standards. Designed a format in which to keep record of all APM teams and their quality stats per week. Created other excel documents to help the CEM with Quality reporting.

• Fraud & Reporting Manager

  • Jun 2006 - Mar 2007

  Responsible for gathering all statistical data for the center. Work closely with vendor on all fraud related issues. Including interviewing and coaching agents, reviewing customer account and reporting information back to vendor. Complete all bonus payout for supervisor level employees. Gather data for payroll to complete bonus payout for agent level employees. Conduct official searches based on fraud potential. Investigate possible fraud claims and interviewing employees and customers involved.



APAC Customer Services

• Fort Madison, IA

• Recruitment and Training Manager

  • May 2000 - Apr 2002

  Due to exceeding job duty expectations within the recruiting department, I was given the challenge of three combined positions. The Fort Madison Center remained the center with the highest headcount in the region as well as lowest attrition. The goal was to create a position that would complement the three in one. I was placed with the challenge of continually staffing the center to exceed our headcount goals. This was a three-week cycle position. Week one I would focus on interviewing and hiring qualified candidates and complete all background checks. Week 2, I would train a new hire class to sale products for vendor and complete all NEO paperwork. Week 3, I would follow the training class out to the production floor and fill in as their manager to create a safe and comfortable environment for them in their first week in production. exceeded all recruiting expectations by establishing our center with the highest headcount in the region as well as the lowest attrition. Handled all reporting of statistics to the company’s corporate office. Trained other recruiters on the online esmart application system and exit interview process. Completed all new hire orientation paperwork. Ensured our center was always following OSHA regulations. Handled all over-the- phone unemployment hearings. Show less



ACCENT Marketing

• United States
• Advertising Services
• 300 - 400 Employee

• Senior Quality Analyst

  • Jul 1999 - May 2000

  Monitored and coached calls to ensure customer service/sales agents we performing at their best. Assisted in training and development other quality analysts. Monitored and coached calls to ensure customer service/sales agents we performing at their best. Assisted in training and development other quality analysts.