Community Health Advocacy Initiative Manager, Institute for H.O.P.E.

• May 2021 - Present

Oversees the development and implementation of projects focused on addressing the social determinants of health, aligned with strategies determined by the Institute for H.O.P.E.Provides administration for social isolation program initiatives.Identifies and cultivates relationships with key stakeholder groups from various sectors that impact community health, including residents, community organizations, philanthropic organizations, other health-related institutions and other stakeholder institutions.

Senior Client Engagement Manager, US Markets/Sales and Distribution

• Jan 2015 - Mar 2020

Managed and executed health engagement strategies and tools for 22 employer groups delivering impactful and positive customer support. Facilitated customer facing seminars, health fairs and open enrollment meetings to increase utilization of employee benefits, improve health outcomes and reduce costs.Increased cross-sell of medical plans and expanded market share with dynamic partnership with sales team.Received best practice recognition for creative non-profit campaign involvement. Managed and executed health engagement strategies and tools for 22 employer groups delivering impactful and positive customer support. Facilitated customer facing seminars, health fairs and open enrollment meetings to increase utilization of employee benefits, improve health outcomes and reduce costs.Increased cross-sell of medical plans and expanded market share with dynamic partnership with sales team.Received best practice recognition for creative non-profit campaign involvement.

Health and Wellness Coordinator, Care Management

• 2009 - Dec 2014

Implemented strategic health management goals for 15 external employer groups and 2,500 internal company employees.Performed data analysis and implemented targeted intervention to drive sustainable outcomes for chronic conditions and unhealthy lifestyles. Developed prospective client pipeline to sales team resulting in acquisition of new client group resulting in over 500 new insureds.Managed the health education workshops, podcasts and customized communications.Partnered with legal team for successful execution of fee-for-service wellness incentive program offering for external employer groups.Implemented strategies including communication campaigns for tobacco cessation program resulting in improved quit rates.

Project Coordinator, Healthy Ohio Cities

• 2007 - 2009

Collaborated in the development and implementation of Healthy Ohio Cities, a community widewellness initiative piloted in the cities of Solon, Maumee and Dublin.Partnered with key stakeholders and successfully created a culture of wellness in the communities through free screenings, monthly programs and the annual signature health fair events.Developed stakeholder committees that reflected hospital, pharmaceutical, insurance brokers, city officials, school system, and area vendors. Managed biometric health screenings, analyzed and presented outcomes to stakeholders.

Business Outreach Analyst, Sales and Customer Relations

• 2005 - 2007

Identified and addressed customer needs through one-on-one interviews with enrolled groups and insurance brokers throughout the state of Ohio. Analyzed survey data and presented results to senior management.

Competitive Intelligence Analyst, Sales and Customer Relations

• 2002 - 2005

Served as resource liaison by obtaining critical regional competitor information through the development of relationships and networks.Selected to participate on the corporate strategic planning team to provide thorough analysis of the small group market.

Market Research Analyst, Sales and Customer Relations

• 2000 - 2002

Provided thorough research presentations on national and regional healthcare trends.Integral member of interdepartmental team responsible for developing company website.

Market Analyst, Controller Division

• 1996 - 2000

Risk Management/Underwriter - Property & Casualty

• 1984 - 1996