Angel Hernández Montiel
Billingual Client Services Analyst at REQUORDIT- Claim this Profile
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English Full professional proficiency
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Brazilian Portuguese Limited working proficiency
Topline Score
Bio
Jin Soo Lee, CPA
Angel and I have worked more than a decade in Symantec. During his tenure, he has accomplished several major localization projects and improved the process of localization. When he oversaw the Latin America localization of Norton Support, he implemented a machine translation process successfully and achieved much faster turnaround time with a large cost saving. Later, he began to lead a localization team of 24 languages in over 30 countries. His leadership was effective and respectful among the team. Despite of globally dispersed worksites, he manages the communication among stakeholders very effectively. I believe that it was possible because he has in depth knowledge of localization process and understanding of specific regional differences and needs. In addition to his achievements at work, I admired that Angel has always shown a positive attitude toward challenges and work. His positive influence made the team more enjoyable place to work.
Jorge Villar
I know Angel since former Symantec and now he belonging to Norton group, one of the most professional, serious, teamworkers and capable person I've ever known and worked with. Angel has a tremendous capacity for joining projects and embracing them with great success. Angel has as well a very good manner to getting along with people and so get the most of everyone, pretty much important on projects all over the world with a single effort. Angel is finally an incredible decent and honest person, pretty much important on business nowadays.
Jin Soo Lee, CPA
Angel and I have worked more than a decade in Symantec. During his tenure, he has accomplished several major localization projects and improved the process of localization. When he oversaw the Latin America localization of Norton Support, he implemented a machine translation process successfully and achieved much faster turnaround time with a large cost saving. Later, he began to lead a localization team of 24 languages in over 30 countries. His leadership was effective and respectful among the team. Despite of globally dispersed worksites, he manages the communication among stakeholders very effectively. I believe that it was possible because he has in depth knowledge of localization process and understanding of specific regional differences and needs. In addition to his achievements at work, I admired that Angel has always shown a positive attitude toward challenges and work. His positive influence made the team more enjoyable place to work.
Jorge Villar
I know Angel since former Symantec and now he belonging to Norton group, one of the most professional, serious, teamworkers and capable person I've ever known and worked with. Angel has a tremendous capacity for joining projects and embracing them with great success. Angel has as well a very good manner to getting along with people and so get the most of everyone, pretty much important on projects all over the world with a single effort. Angel is finally an incredible decent and honest person, pretty much important on business nowadays.
Jin Soo Lee, CPA
Angel and I have worked more than a decade in Symantec. During his tenure, he has accomplished several major localization projects and improved the process of localization. When he oversaw the Latin America localization of Norton Support, he implemented a machine translation process successfully and achieved much faster turnaround time with a large cost saving. Later, he began to lead a localization team of 24 languages in over 30 countries. His leadership was effective and respectful among the team. Despite of globally dispersed worksites, he manages the communication among stakeholders very effectively. I believe that it was possible because he has in depth knowledge of localization process and understanding of specific regional differences and needs. In addition to his achievements at work, I admired that Angel has always shown a positive attitude toward challenges and work. His positive influence made the team more enjoyable place to work.
Jorge Villar
I know Angel since former Symantec and now he belonging to Norton group, one of the most professional, serious, teamworkers and capable person I've ever known and worked with. Angel has a tremendous capacity for joining projects and embracing them with great success. Angel has as well a very good manner to getting along with people and so get the most of everyone, pretty much important on projects all over the world with a single effort. Angel is finally an incredible decent and honest person, pretty much important on business nowadays.
Jin Soo Lee, CPA
Angel and I have worked more than a decade in Symantec. During his tenure, he has accomplished several major localization projects and improved the process of localization. When he oversaw the Latin America localization of Norton Support, he implemented a machine translation process successfully and achieved much faster turnaround time with a large cost saving. Later, he began to lead a localization team of 24 languages in over 30 countries. His leadership was effective and respectful among the team. Despite of globally dispersed worksites, he manages the communication among stakeholders very effectively. I believe that it was possible because he has in depth knowledge of localization process and understanding of specific regional differences and needs. In addition to his achievements at work, I admired that Angel has always shown a positive attitude toward challenges and work. His positive influence made the team more enjoyable place to work.
Jorge Villar
I know Angel since former Symantec and now he belonging to Norton group, one of the most professional, serious, teamworkers and capable person I've ever known and worked with. Angel has a tremendous capacity for joining projects and embracing them with great success. Angel has as well a very good manner to getting along with people and so get the most of everyone, pretty much important on projects all over the world with a single effort. Angel is finally an incredible decent and honest person, pretty much important on business nowadays.
Credentials
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Google IT Support Professional Certificate
CourseraAug, 2020- Oct, 2024 -
Certified Knowledge Manager
KM Institute (KMI)May, 2020- Oct, 2024 -
Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions
CourseraApr, 2020- Oct, 2024
Experience
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REQUORDIT
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United States
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Software Development
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1 - 100 Employee
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Billingual Client Services Analyst
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Dec 2020 - Present
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NortonLifeLock
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United States
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Computer and Network Security
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700 & Above Employee
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Principal Knowledge Engineer
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Apr 2019 - Mar 2020
Principal Localization Specialist April 2019 - March 2020 I was responsible for localizing and publishing support web content for all Norton products into 24 languages. Managed self-help Hot Topics on Norton Support portal for security Norton products. Managed budget for translation of content based on priority of the regions. Lead several projects ensuring the quality of the information for each language. Define, solve and follow up on Key Indicators on the Customer Satisfaction. Achievements • Collaborated in optimizing web searching for end-user information by implementing keywords into specific knowledge base documents easing information seeking. • Prioritized the publication of documents according to the statistics of demand by regions / countries and I maintained a supervision of the Customer Satisfaction CSAT • I collaborated in the development and testing of a tool to synchronize and publish technical documents on the company's support portal.
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Symantec
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United States
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Software Development
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700 & Above Employee
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Sr. Localization Specialist
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Apr 2015 - Apr 2019
I managed EMEA, APJ, and LAM vendor relationship, budget control and allocation of support translations into 24 languages. Coordinated localization of knowledge base documents for Norton security products. Implement testing and Quality Assurance of the content localized.Achievements• Training to support level 2 on Norton Products.• Provided maintenance for of a common error dialog workflow which provides an online self-help solution to end user helping to deflect support calls.• I provided maintenance to translation memories, customized by language according to product names by region. This meant a reduction in the cost of translations of 20%.• I collaborated in the development and testing of a tool for identifying into which languages a document was localized and if it was updated. In addition, the tool had to identify broken links in order to correct them.
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Knowledge Engineer
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Apr 2003 - Apr 2015
In charged of localization of the technical support content for LAM (Spanish and Brazilian Portuguese), and Security Response alerts.Achievements• Improved the response time for security response documents published on web (virus alerts)• Implemented quality assurance and response time with vendors.
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Community
