Product Owner

• Nov 2020 - Present

Business Consultant

• Feb 2020 - Nov 2020

Business Development Manager

• Oct 2014 - Jan 2020

Focused on building market position by locating, developing, defining, negotiating, and closing business relationships. Responsible for seeking out new business opportunities. Managed client onboarding process which included project requirements gathering and defining scope for any development needs and stakeholder management throughout onboarding process. Additionally, assisted in the development, coordination and implementation of marketing plans designed to maintain and increase existing business and capture new opportunities. Show less

Director, Research & Product Development

• Jul 2013 - Sep 2014

Responsible for staying up-to-date with state and federal government regulations affecting automotive industry and communicating those issues to team members and executive team. Identified core responsibilities of research department and supplied manuals for the department. Frequently and successfully coordinated efforts between the Operations, Sales, Research and Development, and IT departments to identify areas of further enhancement for current products and processes. Played an active role in the development, design and launch of a new product released in January 2014. Show less

Operations Manager

• Sep 2011 - Jun 2013

Responsible for set-up and implementation of internal processing center. Managed the day-to-day operations including interviewing, hiring, training and managing of all center staff. Performed periodic continuing education sessions and mentoring when applicable. Worked closely with Human Resource Department to successfully implement new time clock and payroll systems, as well as, make necessary updates to the Employee Manual. Worked closely with internal IT department to communicate requirements for proper work flow, and to ensure those system enhancements were completed. Show less

Research and Development Associate

• May 2009 - Sep 2011

Responsible for keeping system up to date with regards to state sales tax rates, title and registration fees, vehicle title and registration procedures, inspection requirements, and reciprocal relationships. Utilized research skills to identify and analyze state legislative documents in order to apply the legislative support required for system updates. Performed quality analysis reviews of current system calculations by comparing them to actual receipts from state DMV offices. Prepared analysis of state sales tax systems (with regards to motor vehicle transactions) in order to identify additional areas where a state may generate revenue. Show less

Office Manager

• May 2007 - May 2009

Managed the set-up and opening of new dermatology practice. Completed all tasks involved with the set-up including but not limited to: credentialing of the provider with medicare and other medical insurance plans, gathering and organizing licensing documentation for our internal records, educated myself on the set-up and customization of eClinical Works (an electronic medical records management system), set-up and maintained internal practice schedule, as well as, physician's schedule pertaining to patient appointments, surgeries, medical evaluation screenings at the community hospital, etc. Represented the practice at various networking functions and community screening events to create awareness of, and market, our practice. Designed marketing materials, business cards, and patient information hand-outs and instructions. Assisted physician with the patient visits and various medical procedures. Maintained inventory and ordering of medical supplies and products. Prepared medical laboratory and manuals for further surgical credentialing. Show less

Medical Assistant

• Apr 2006 - May 2007