Experience

StrainSense Limited

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Finance and Office Manager

  • Jul 2018 - Present



Cotels Serviced Apartments

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Finance Controller

  • Jan 2015 - Jul 2018

  Primarily responsible for all operational finances across the business including credit control, payroll, long term invoicing, book keeping (Sage Accounts | Sage payroll | Xero), account reconciliation and VAT. Assisting HR processes to ensure compliance with regulations and legislation. Actively supporting reservations and general operational teams; instrumental in the development and successful implementation of new systems (transition from Excel to PMS) and provided teams with training. Regularly attending governing body and regulated events and building a comprehensive network of contacts. Visiting clients or suppliers to build relations. Show less



SHORTSTAYMK LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Client Services Manager

  • Mar 2011 - Dec 2014

  Managed a large service apartment company providing a bespoke service for visiting business professionals in the Milton Keynes area. Ensuring that all apartments initially meet the quality expected from the client base and that they are maintained to the highest standard possible. Carrying out regular apartment viewings and answering all incoming enquiries from potential clients either face to face, by the telephone or by email. Controlling all aspects of the office operations, including preparing the VAT returns, invoicing and payments. Working to and ensuring that the team achieves challenging KPIs; successfully achieved over 80% occupancy and have always delivered above forecasted targets. Liaising with Estate Agents, corporate purchasing departments and 3rd party contractors to ensure that all required tasks are completed within deadlines. Implements new marketing initiatives to attract and increase the client base, encouraging recommendations and referrals. Reacts to any issues that the tenants may incur whilst staying in the apartments and providing a 24 hour / 7 day a week emergency service. Show less



CARRIAGE ENTERPRISES

• Office Manager

  • May 2007 - Mar 2011

  Responsible for the full management of all operational / financial duties for one of the leading executive travel companies within Milton Keynes. Accurately input all weekly and monthly accounts on to the SAGE accountancy system and controlling all month end reports. Controlling all invoicing procedures to ensure debtor days are kept to the minimum. Managing the driver's schedule of work, keeping them updated with any changes to bookings to ensure a first class service is maintained across all departments of the business. Planning and pre arranging future bookings to ensure adequate staffing levels and ensuring exceptional support for both internal and client facing bodies. Every two weeks taking full operational control of the business over a weekend by being on 24 hour call. Taking full responsibility for the management of the whole company when the owners take holidays. Show less



CLM Fleet Management

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internal Account Manager

  • Feb 2005 - May 2007

  Managed and development of client accounts for a fleet management company that managed various sized fleets from 60 - 1000+. Accurately compiled all client reports including P11Ds and P46s. Reported to the Associate Director of Client Services and successfully achieved all set targets and goals. Liaised and worked in close correlation with a purchase coordinator to ensure client service levels were to the levels expected and that client finance options did not exceed agreed terms. Managed and development of client accounts for a fleet management company that managed various sized fleets from 60 - 1000+. Accurately compiled all client reports including P11Ds and P46s. Reported to the Associate Director of Client Services and successfully achieved all set targets and goals. Liaised and worked in close correlation with a purchase coordinator to ensure client service levels were to the levels expected and that client finance options did not exceed agreed terms.



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Representative / Administrator

  • Mar 1998 - Dec 2004

  Responsible for providing statistical and analytical reports in line with specified service levels for a company that distributed computers, components and consumables worldwide. Maintained and distributed the workloads within a busy call centre and supported (deputized) for the Team Manager. Provided expert support and advice to clients who had queries with their orders and ensured that queries were dealt with efficiently and effectively. Additionally gained training in Lost Shipments and compiled a process enabling this function to be incorporated into the customer service team. Show less



AGF INSURANCE

• Customer Service Advisor

  • Jun 1993 - Mar 1998

  Responsible for providing first class client focus and support whilst interfacing with both brokers and the general public for a large insurance company. Managed and effectively dealt with a full range of customer enquiries. Successfully achieved all set targets, goals and KPIs. Responsible for providing first class client focus and support whilst interfacing with both brokers and the general public for a large insurance company. Managed and effectively dealt with a full range of customer enquiries. Successfully achieved all set targets, goals and KPIs.



Dolcis

• Stock Supervisor

  • Jun 1990 - May 1993

  Ensured that current stock was sent to the shop floor and controlled all deliveries. Effectively dealt with discrepancies and sent stock back to the main warehouse if there were quality issues. Assisted with all stock taking procedures and organized stock for sales. Managed, supported, mentored and trained 4 staff. Ensured that current stock was sent to the shop floor and controlled all deliveries. Effectively dealt with discrepancies and sent stock back to the main warehouse if there were quality issues. Assisted with all stock taking procedures and organized stock for sales. Managed, supported, mentored and trained 4 staff.



Providence Capital

• Trainee & Personal Assistant to the Branch Manager

  • Jun 1992 - Apr 1993

  Responsible for creating and updating client files and maintaining the manager's appointment diary. Liaised with senior members of the team in relation to new products and typing requests. Coordinated portfolios for the branch manager and ensured efficient administration processes were implemented across departments within the branch. Responsible for creating and updating client files and maintaining the manager's appointment diary. Liaised with senior members of the team in relation to new products and typing requests. Coordinated portfolios for the branch manager and ensured efficient administration processes were implemented across departments within the branch.