Experience

PSG Pharmaceutical Sciences Group

• Canada
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Administrative Coordinator

  • Jan 2022 - Present

  Recruited by the pharmaceutical industry training organization to drive customer service and critical administrative functions including meeting coordination, database administration, financial record-keeping, LMS management, member IT support, and more. Recruited by the pharmaceutical industry training organization to drive customer service and critical administrative functions including meeting coordination, database administration, financial record-keeping, LMS management, member IT support, and more.



Dollarama L.P.

• Canada
• Retail
• 700 & Above Employee

• Operations Manager

  • May 2018 - Jan 2022

  In this on-site Store Manager role, portfolio entailed leading a team of 20+ customer-facing staff to deliver exceptional experiences to customers as well as manage all store inventory, logistical planning, sales promotions, financial administration, and facility oversight. In this on-site Store Manager role, portfolio entailed leading a team of 20+ customer-facing staff to deliver exceptional experiences to customers as well as manage all store inventory, logistical planning, sales promotions, financial administration, and facility oversight.



York University - Osgoode Hall Law School

• Canada
• Higher Education
• 100 - 200 Employee

• Office Administrative Assistant

  • Sep 2017 - Jan 2020

  Hired into this dynamic and fast-paced administrative support role at York University’s industry-leading law school, taking on accountability for financial aid administration, front-line student service, course registration support, exam invigilation, and more. Hired into this dynamic and fast-paced administrative support role at York University’s industry-leading law school, taking on accountability for financial aid administration, front-line student service, course registration support, exam invigilation, and more.



The Wendy's Company

• United States
• Restaurants
• 700 & Above Employee

• Operations Manager

  • Sep 2015 - Sep 2018

  Managed front-of-house and kitchen staff in this fast-paced food service setting, leading teams of 10 per shift, effectively delegating workflow, coaching on performance, and resolving escalated issues to position the team to provide exceptional customer service. Managed front-of-house and kitchen staff in this fast-paced food service setting, leading teams of 10 per shift, effectively delegating workflow, coaching on performance, and resolving escalated issues to position the team to provide exceptional customer service.



Constituency Office of Dr. Helena Jaczek, MPP

• Markham, Ontario, Canada

• Office Services Coordinator

  • Feb 2015 - Jun 2015

  This role allowed me to enhance the relationship between the Liberal party and its constituency through positively engaging with the community members. Key skills utilized: > Leadership and Training (e.g. coached employees on daily responsibilities) > Microsoft Excel (e.g. accurately inputted confidential constituent data) > Administrative and Communication (e.g. coordinated the office’s day-to-day operations by managing the mails, faxes, emails, and phone calls related to the constituents’ requests) Key Accomplishment: > Commended by the supervisor on multiple occasions for resolving a high volume of constituents’ complaints Show less